Game Closes At Load In

[FurtiveFoxy]

I've been trying to log in to my account for a few days, and each time I try, it immediately closes the game as soon as the log in queue resolves. Sometimes I get as far as the loading screen, and then it crashes. I've tried reinstalling three separate times, I've tried using DirectX and not, I've updated my graphics drivers, and nothing has helped.

The game is loaded on an external hard drive.

Please help!

Here is the system information:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\xxete\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8023.051MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 27479.051MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.360GB SYSTEM_FREEDISC_SPACE 129.029GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.506GB SYSTEM_FREEDISC_SPACE 827.676GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4011.525 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b7bcff446ea567f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b7bcff446ea567f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b7bcff446ea567f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b7bcff446ea567f\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8280
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7960 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvacig.inf_amd64_bd18144e1d01e587\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacig.inf_amd64_bd18144e1d01e587\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacig.inf_amd64_bd18144e1d01e587\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacig.inf_amd64_bd18144e1d01e587\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3118
SYSTEM_GRAPHICS_DRIVER_DATE 2/23/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
SYSTEM_SOUND_DEVICE_ID {43CD9B49-0232-4BD4-BC9D-3F60E6FDA8B2}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {612C2DD5-E7A6-4AE2-8219-0B22ABA0F01B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9180.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/31/2021 19:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {FDD5AC5E-0CCF-440B-8FD4-8607F4C7FB0A}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {280F9250-4994-11ED-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F1BBACE0-F4E8-11EA-8007444553540000}
SYSTEM_INPUT_NAME GoTrustID FIDO HID Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2810A3C0-4994-11ED-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2810CAD0-4994-11ED-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {16B3C990-D121-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2810F1E0-4994-11ED-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {144A1C90-D121-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {16B43EC0-D121-11EC-8005444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {144A6AB0-D121-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {16BF8960-D121-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18E140C0-37D1-11EB-8001444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F1B93BE0-F4E8-11EA-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F1BBACE0-F4E8-11EA-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F649E9E0-4994-11ED-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {144AB8D0-D121-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Text Input Application
Calculator
Calculator
Settings
Settings
NVIDIA GeForce Overlay
Killer Control Center
Paint 3D
Untitled ‎- Paint 3D
Crashes to desktop when I login into my main character - Google Chrome
@Sir Rugdumph - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Genuine Service
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Norton Security Ultra
Razer Cortex
Razer Synapse
Steam
Dashboard
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Acer Jumpstart
UE4 Prerequisites (x64)
ENE_QSI_Loki_HAL
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
McAfee Safe Connect
Intel(R) Chipset Device Software
Microsoft GameInput
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Acer Configuration Manager
NordVPN network TAP
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
XSplit Gamecaster
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
McAfee Safe Connect
7-Zip 21.07 (x64)
Fantasy Grounds
GoTrust ID Plugin 2.0.10.26
Mozilla Firefox 69.0.3 (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Microsoft OneDrive
Escape Simulator
No Man's Sky
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Intel(R) Management Engine Driver
NordVPN
Killer Ethernet Performance Driver Suite UWD
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
DriverSetupUtility
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Windows PC Health Check
NordUpdater
NitroSense Service
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Update Health Tools
Intel(R) Icls
Intel(R) LMS
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Intel(R) Management Engine Components
Microsoft SQL Server 2016 LocalDB
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
Quick Access Service
Adobe Acrobat (64-bit)
Care Center Service
NVIDIA Graphics Driver 531.18
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Intel(R) Chipset Device Software
Dynamic Application Loader Host Interface Service
ENE_QSI_Loki_HAL
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
UE4 Prerequisites (x64)
User Experience Improvement Program Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Acer\Care Center\ACCStd.exe 0000268C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000024D8
C:\Program Files (x86)\Razer\APO0521Drv\Drivers\x64\THXHelper0521.exe 000043EC
C:\Program Files (x86)\Razer\Razer Cortex\RazerCortex.exe 000057CC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004EA4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000048A8
C:\Program Files (x86)\Razer\Synapse3\AudioVisualizer\ChromaVisualizer.exe 000058E4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00004A24
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00004554
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 00004358
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001E9C
C:\Program Files (x86)\Steam\steam.exe 00004684
C:\Program Files (x86)\Western Digital\SSD Dashboard\Dashboard.exe 00002220
C:\Program Files (x86)\Western Digital\SSD Dashboard\QtWebEngineProcess.exe 00000C74
C:\Program Files\Acer\NitroSense Service\PSAdminAgent.exe 0000306C
C:\Program Files\Acer\NitroSense Service\PSAgent.exe 00002278
C:\Program Files\Acer\Quick Access Service\QAAdminAgent.exe 00004A98
C:\Program Files\Acer\Quick Access Service\QAAgent.exe 00004948
C:\Program Files\Acer\Quick Access Service\ePowerButton_NB.exe 0000356C
C:\Program Files\Acer\StorPSCTL\StorPSCTL.exe 00002544
C:\Program Files\Google\Chrome\Application\chrome.exe 00002D48
C:\Program Files\Microsoft OneDrive\23.033.0212.0001\FileCoAuth.exe 00002DFC
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00000A0C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00004478
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002430
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00003BE0
C:\Program Files\NordVPN\NordVPN.exe 00000370
C:\Program Files\Norton Security\Engine\22.23.1.21\NortonSecurity.exe 00002F10
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.4478.0_x64__8j3eq9eme6ctt\GCP.ML.BackgroundSysTray\IGCCTray.exe 00005318
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.4478.0_x64__8j3eq9eme6ctt\IGCC.exe 000057B8
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2204.13303.0_x64__8wekyb3d8bbwe\Cortana.exe 000052DC
C:\Program Files\WindowsApps\Microsoft.MSPaint_6.2203.1037.0_x64__8wekyb3d8bbwe\PaintStudio.View.exe 00000A94
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2210.0.0_x64__8wekyb3d8bbwe\CalculatorApp.exe 00002C58
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.1271.0_x64__8wekyb3d8bbwe\GameBar.exe 00003F40
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.1271.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003B0C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23012.167.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000041C0
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 0000498C
C:\Program Files\WindowsApps\RivetNetworks.KillerControlCenter_2.2.3216.0_x64__rh07ty8m5nkag\KillerControlCenter_v2\KillerControlCenter.exe 000051FC
C:\Users\xxete\AppData\Local\Discord\app-1.0.9011\Discord.exe 0000581C
C:\Users\xxete\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 000009AC
C:\Users\xxete\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003360
C:\WINDOWS\Explorer.EXE 00002840
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_f9f92cc42e038a12\igfxEM.exe 00002138
C:\WINDOWS\System32\svchost.exe 00003F0C
C:\WINDOWS\System32\vdsldr.exe 00005B44
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000032C0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003178
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000226C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000015A0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000DF4
C:\WINDOWS\system32\DllHost.exe 00004FA8
C:\WINDOWS\system32\MusNotifyIcon.exe 00004C14
C:\WINDOWS\system32\SearchFilterHost.exe 000013E4
C:\WINDOWS\system32\conhost.exe 00001EC0
C:\WINDOWS\system32\ctfmon.exe 00002250
C:\WINDOWS\system32\sihost.exe 00001F4C
C:\WINDOWS\system32\svchost.exe 000059E4
C:\WINDOWS\system32\taskhostw.exe 000026A8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003C74
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_9971779a1c712866\RtkAudUService64.exe 0000423C
C:\Windows\System32\RuntimeBroker.exe 000048C0
C:\Windows\System32\SecurityHealthSystray.exe 00004024
C:\Windows\System32\oobe\UserOOBEBroker.exe 000042C8
C:\Windows\System32\smartscreen.exe 00003D84
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000224C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004380

[Mieleoneis]

Greetings FurtiveFoxy,

When the game crashes, are there any specific error messages that appear? Does it happen immediately after the login queue count has dropped to zero and is loading you into the game?

Usually, we recommend that FINAL FANTASY XIV be installed on the primary drive of the PC (C: drive) as having it elsewhere can cause certain issues to occur. If possible, I would definitely recommend uninstalling and reinstalling there instead, if you have the available space.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[Kirika-]

This a laptop?
External drive via USB?
Very likely the laptop has power limitations on the ports, or has only one dedicated USB port that can handle powering an external drive while the rest will have a hard time doing so.

As Mieleoneis says, FF14 often doesn't like being on a non-OS drive (aka the C drive) and running a game on a USB drive is very problematic in the event the USB bus is loaded and/or the computer's power management decides something else needs the juice.

Install the game on the C drive.

[FurtiveFoxy]

That fixed it! Thank you!

[Vultureann1]

I have the same issue since yesterday, but I get a bunch of error messages. In the morning it worked perfectly, since the evening I can no longer access my game.
I use normally DirectX11, but I also tried to start the game in DirectX9. Nothing helps.
Here is the error message.

https://cdn.discordapp.com/attachmen...5070/image.png

can someone help?

[Vultureann1]

Additional info, this is the error I get when in DirectX9
https://cdn.discordapp.com/attachmen...3106/image.png

I always make it until the game loading page and then the error comes and it closes.

[Eenkalzet]

Greetings FurtiveFoxy!

I am glad that you are no longer experiencing this issue. If you have any more questions or concerns, please do not hesitate to post again in the technical support forums.

As the primary poster's issue has been resolved, this thread will be moved to "Support Center Resolved”. We would advise that any other adventurer's experiencing similar issues to try any of the steps suggested previously or to go ahead and create a separate thread so that we can assist you accordingly. Thank you for visiting the Final Fantasy XIV Technical Support Forums!