Game crashes when i select 1 of 2 of characters

[TheCows200]

Problem:

Replicating the issue through a video I unlisted on YouTube for the sake of having a visual presentation of the problem I am running into, while also showing that I can get into one of my characters but selecting the other will crash the game indefinitely.

What I've tried:

- I've reinstalled the original game files in total: 5 times.
- I've updated Windows10 to the current version of Windows10 including any driver updates related to the CPU and the GPU.
- I've checked the integrity of the files during each of the reinstallation phases to check for corruption or missing files in general after installation.
- I tried to install the game through the official website, but I realized that's not going to work because my CD code is attached to my Steam account.
- Updated DirectX.
- Downloaded/Installed the latest .NET framework files.
- Swapped the launcher from running DirectX 11 and it currently uses DirectX 9 instead.

*Note* when I first ran into this issue, it would give me 16a error code after clicking the green button to play the game from the launcher after successfully logging in with my credentials. I was never able to get into the game until someone offered all the fixes I've tried so far, which will continue after this notice. After switching to DirectX 9, the only improvement was being able to play on my alt account, but using the main character crashes the game as it has been doing so far.

- C:/User/Documents/ doesn't create a My Games folder, so there's nothing to delete in there. The cache files end up somewhere else, I imagine in %AppData% when you press: Windows Logo + R to run: %AppData% which opens the .roaming folder containing local app data folders for games, programs, etc.

- Deleting game files, reinstalling the game, and restarting the computer doesn't do anything. Using Steam to verify integrity of the files doesn't work either.
- Disabled Firefall for both Public and Private networks.
- Uninstalled One Drive to make sure it wasn't secretly storing any file configurations without me knowing about them. Doesn't exist on my computer and it doesn't somehow run in the background either.

Here is the unlisted video link to the video presentation: https://youtu.be/-XpsodD2Yfk

It's just 2 minutes long, showing I can get into the game after clicking "play" on the launcher running DirectX 9. It then shows that I can choose a service center. Choose my secondary character that's an archer. And then load into the game after getting passed the queue time for Sargatanas.

Then I logout to get back to the character selection screen. Click my main character. And then acquire the error message. Game crashes when I click "Ok" on error message.

[TheCows200]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Andre\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV Online D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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[Elkanah]

Assuming your character is in 1 of the 3 main cities before you click on it-- are you able to try having them datacenter hop and log in to see if it has the same error?

[TheCows200]

Assuming your character is in 1 of the 3 main cities before you click on it-- are you able to try having them datacenter hop and log in to see if it has the same error?

the chances of it being in a major city is slim. i was main scenario questing and it could be in between a city and whatever else, i have no idea. it's been about a week or so since i last played.

do you mean to change the server from north america to south america? i can try that if it doesn't matter that my character was made on Sargatanas.

[Elkanah]

the chances of it being in a major city is slim. i was main scenario questing and it could be in between a city and whatever else, i have no idea. it's been about a week or so since i last played.

do you mean to change the server from north america to south america? i can try that if it doesn't matter that my character was made on Sargatanas.

Alternative is just to go back to the main menu > switch data centers > back out > swap back to main > then select character

[TheCows200]

Alternative is just to go back to the main menu > switch data centers > back out > swap back to main > then select character

the moment i click login, is when it decides to crash on my main character.

it doesn't matter what the data center is. I chose Aether this time.

[Elkanah]

the moment i click login, is when it decides to crash on my main character.

it doesn't matter what the data center is. I chose Aether this time.

Aww damn. That was an issue i had constantly (both pc and ps5) and was my workaround fix. Hopefully something better from support!!