FPS drops when moving cursor

[LordKanter]

So I seem to be facing a bizarre problem that only started recently after I returned from a 2-month hiatus that started in December. My unchanged setup back then ran mostly flawlessly, but now the game's FPS tanks to 50-60 whenever I move my mouse cursor.

My system should be more than capable of 165 fps (my monitor refresh rate) in empty areas, but whenever I move my mouse, not even the camera, my FPS dips. This happens even on the title screen, which is baffling. The shift in FPS makes the game jittery, but again, it only happens when I move my cursor. I've also noticed that my GPU utilizations drops significantly when this happens, but again, I don't know why.

I've tried reinstalling GPU drivers, the game, and my mouse drivers. I tried a different mouse and different settings, but nothing has fixed the problem so far. No other game has this issue, and I can't really have a basic enjoyable experience like this, let alone play extreme/savage content. Help would be greatly appreciated!



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV ONLINE O:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
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SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.983GB SYSTEM_FREEDISC_SPACE 265.472GB
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SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 656.959GB SYSTEM_FREEDISC_SPACE 329.990GB
SYSTEM_STORAGE K:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.281GB SYSTEM_FREEDISC_SPACE 253.715GB
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SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6800 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73BF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16337.211 MB
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SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
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SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.14033.1012
SYSTEM_GRAPHICS_DRIVER_DATE 2/17/2023 05:30:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
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SYSTEM_SOUND Speakers (HyperX Cloud Alpha S Game)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT {D7C468C0-B2ED-11ED-8002444553540000}
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT_NAME XANOVA Magnetar RGB Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Windows Input Experience
RGB Keyboard Xtreme TunerPlus
Technical Support - Post New Thread - Google Chrome


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Microsoft.NET.Workload.Emscripten.net7.Manifest (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Internet Download Manager\IDMan.exe 000035B8
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001B98
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00005850
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00005254
C:\Program Files (x86)\Razer\Synapse3\AudioVisualizer\ChromaVisualizer.exe 000058F4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000844
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000050DC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000CC0
C:\Program Files (x86)\Steam\steam.exe 00003144
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00001AB8
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00000664
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00000C64
C:\Program Files\BiglyBT\BiglyBT.exe 000036CC
C:\Program Files\Cloudflare\Cloudflare WARP\Cloudflare WARP.exe 000047E4
C:\Program Files\Google\Chrome\Application\chrome.exe 00003BD8
C:\Program Files\Microsoft OneDrive\OneDrive.exe 000032D4
C:\Program Files\PowerISO\PWRISOVM.EXE 00005458
C:\Program Files\WindowsApps\33C30B79.HyperXNGenuity_5.16.0.0_x64__0a78dr3hq0pvt\Assets\Native\NGenuity2Helper.exe 00004380
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2204.13303.0_x64__8wekyb3d8bbwe\Cortana.exe 00003908
C:\Program Files\WindowsApps\Microsoft.GamingApp_2301.1001.5.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 000040B0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22122.94.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000021F4
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.3400.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002AD4
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.205.1006.0_x86__zpdnekdrzrea0\Spotify.exe 0000120C
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.205.1006.0_x86__zpdnekdrzrea0\XboxGameBarSpotify.exe 00000C94
C:\Users\kaust\AppData\Local\Discord\app-1.0.9011\Discord.exe 00003BF4
C:\Users\kaust\AppData\Local\Programs\Canva\Canva.exe 000040E8
C:\WINDOWS\Explorer.EXE 000027A8
C:\WINDOWS\SysWOW64\backgroundTaskHost.exe 00003C8C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002B14
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000010A0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004568
C:\WINDOWS\system32\ApplicationFrameHost.exe 000041A8
C:\WINDOWS\system32\DllHost.exe 0000424C
C:\WINDOWS\system32\cmd.exe 00003160
C:\WINDOWS\system32\conhost.exe 000031C8
C:\WINDOWS\system32\sihost.exe 00000450
C:\WINDOWS\system32\svchost.exe 00004F54
C:\WINDOWS\system32\taskhostw.exe 00001C90
C:\Windows\System32\AMD\ANR\AMDNoiseSuppression.exe 00003E8C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_e8f1ca5219e9493c\RtkAudUService64.exe 00001160
C:\Windows\System32\RuntimeBroker.exe 00004F1C
C:\Windows\System32\SecurityHealthSystray.exe 000032AC
C:\Windows\System32\smartscreen.exe 00002EB4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002B64
O:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003AD8
O:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004204

[Yarxideyn]

Greetings Adventurer!

We would like to assist with the FPS issues you are experiencing. Please try the following to see if these help:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card. (We understand you have done this, however, we would ask of you to try once more.)
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. It seems you currently have it installed on the O: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Reinstall game.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[LordKanter]

Alright, so disabling the discord overlay has helped the problem. The FPS drops are not as severe but are still present.

Edit: So upon further testing, I can't really tell if it has actually helped the problem. Might be within the margin of error. The core issue still persists, however

[LordKanter]

Alright, so I managed to resolve the issue by reducing my mouse's polling rate from 1000 to 125 Hz. Now the game is unaffected FPS-wise by mouse movement.

[Mieleoneis]

Greetings LordKanter,

Thanks for keeping us updated. I'm glad to hear that you were able to find a fix and the issue has been resolved. As it appears that this is no longer an issue, I'll be moving this thread to the 'Closed Concerns' subforums.

Thanks again for visiting the FINAL FANTASY XIV Technical Support Forums!