When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: February 23, 2023
Frequency: Always
World name: Excalibur
Character name: Fion Calamity
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: Solo
In-game time: All times
Area and coordinates: Shirogane
Housing: Ward 26, Plot 3
Steps:
1. Preview Indoor Furnishings inside Cottage/Small house
2. Choose Wall-mounted item drop-down
3. Choose any option, i.e. Lighting (Inferno Wall Lamp) or Miscellaneous (Suzaku Wall Hanging)
4. Item always previews halfway in the floor instead of on the nearest wall
5. After moving item to the nearest wall and viewing as desired, selecting a new item defaults the position of view back to halfway into the floor
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: N/A
- Modem maker/model number: N/A
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS EGCN33WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8059.797MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14715.797MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.228GB SYSTEM_FREEDISC_SPACE 90.388GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.497GB SYSTEM_FREEDISC_SPACE 928.010GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4029.898 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6230
SYSTEM_GRAPHICS_DRIVER_DATE 4/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4157 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9664
SYSTEM_GRAPHICS_DRIVER_DATE 7/28/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND LG FULL HD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {716C436B-B2F1-4B60-A605-B9C4702D94C4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/4/2021 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {DCAE5BC7-397C-40DF-8991-6193698533DE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8963.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/1/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C0AEFDC0-3A03-11ED-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A41558F0-5CF8-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C0AF4BE0-3A03-11ED-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant system controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A415A710-5CF8-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A415F530-5CF8-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CA2C700-5293-11EC-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4161C40-5CF8-11EC-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C0AF9A00-3A03-11ED-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C0AFC110-3A03-11ED-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4164350-5CF8-11EC-8005444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Razer Synapse
Lenovo Vantage Service
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Microsoft GameInput
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
Intel(R) Chipset Device Software
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Bitdefender Total Security
Bitdefender Agent
Bitdefender VPN
Microsoft 365 - en-us
Intel(R) Chipset Device Software
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
NVIDIA Graphics Driver 462.30
NVIDIA GeForce Experience 3.20.4.14
NVIDIA PhysX System Software 9.20.0221
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
Microsoft Update Health Tools
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: IdeaPad Gaming 3
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
------------------------------------------------------
■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number:
Model Number of the PlayStation®Vita You Are Using
- Model Number:
Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: