When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 18/02/2023
World name: Balmung
Character name: Est Mist
Retainer name: n/a
NPC name: Genbu
Monster name: n/a
Class/Level: n/a
Party or solo: n/a
In-game time: n/a
Area and coordinates: Reisen Temple
Housing: n/a
Steps:
1. Flag Tortoise In Time
2. Clear the Swallow's Compass
3. Abandon Quest
4. Note the key item is missing from inv
5. Cannot reflag Tortoise In Time

*Please find an included screenshots of my quest list and Genbu's dialog.


Connection Specs

- Type of internet connection/provider: n/a
- Modem maker/model number: n/a

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

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n/a
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■ PS4 Specs

n/a