Disconnect during login (entering game world)

[Yalana]

Good day, friends. Today I cannot login into the game – the launcher and character’s list are loading as usual but whenever I try to enter game server with my character game disconnected with error 90002. Around 6 hours earlier I played as usual and everything was fine – nothing changed since then. The thing is whenever I try to log in again right after error the game said my character is already in game – it looks like game disconnect me right in the moment of loading my character into the game. I tried to create character on other data center to check if there is a problem with my server – it did not work too.

https://i.imgur.com/dZuEZmV.jpg
https://i.imgur.com/DId03i8.jpg

Did anybody meet same problem and how did you fix it?

[Hycinthus]

Good day, friends. Today I cannot login into the game – the launcher and character’s list are loading as usual but whenever I try to enter game server with my character game disconnected with error 90002. Around 6 hours earlier I played as usual and everything was fine – nothing changed since then. The thing is whenever I try to log in again right after error the game said my character is already in game – it looks like game disconnect me right in the moment of loading my character into the game. I tried to create character on other data center to check if there is a problem with my server – it did not work too.

https://i.imgur.com/dZuEZmV.jpg
https://i.imgur.com/DId03i8.jpg

Did anybody meet same problem and how did you fix it?

Which country are you playing from?

[Yalana]

Which country are you playing from?

I am playing from Russia. Checked this morning - still not working.

[Hycinthus]

I am playing from Russia. Checked this morning - still not working.

Have you tried VPN

[Yalana]

Have you tried VPN

Managed to solved the problem. The problem was on my side specifically saying – internet provider. FF XIV is the second game where I am experiencing problems with login due to provider. I don’t know what happened. I just used VPN from another provider and everything is fine again.

[Eenkalzet]

Greetings Yalana,

I'm glad to hear that you were able find a resolution to this issue. As it appears that this issue has been resolved, I will go ahead and move this thread to the 'Closed Concerns' subforums.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!