When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

soul crystal has gone missing from my character inventory

Date & Time: ?
Frequency: one time
World name: Sargatanas
Character name: Natallia
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: arcanist
Party or solo: solo and party
In-game time: ?
Area and coordinates: n/a
Housing: n/a
Steps:
1. looked in my inventory
2. looked in my chocobo saddlebags
3. did not put in my retainer
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: comcast
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: