Upgrading to Windows 11 broke my resolution downsampling

[Paladin0458]

I just upgraded from Windows 10 to Windows 11. When I ran Windows 10 I used to render the game at 4K and then run it on my 1080p monitor as an extra layer of anti-aliasing, and it looked fantastic. But since I upgraded to Windows 11, I'm getting a weird bug that mismatches the display resolution and interface resolution.



This is a screenshot I got off the web because I didn't feel like fighting mine anymore; it's probably not the current patch and it's definitely the wrong language. My installation is up to date and configured for NA/Primal/English, none of that should be relevant to the bug.

The screen is, as you've seen, the log-in screen. I can move my mouse all over it with no problems. But I can't click anything I see on the screen because as far as the interface is concerned, the entire display is contained within that red box I drew in the lower right. I suspect some of the interface window is actually off the monitor entirely, but without reliable visuals I can't tell for sure.

Running the game at native 1080p does fix the problem, but I'd rather that not be the permanent solution because I really liked how it looked at 4K.

Does anyone else know what to do with this problem?

[Mieleoneis]

Greetings, Paladin0458!

Thank you for providing us with a visual of the issue. May I ask what troubleshooting steps you have taken so far to try and resolve this issue (if any)? Additionally, could you please provide us with a system report? To find this, you can head over to the 'Config' option on the FINAL FANTASY XIV launcher. Once there, find the 'System Information area, and click on the 'Display' button to the right.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[Paladin0458]

Troubleshooting steps and results, in no particular order:

Roll back Windows 11 to Windows 10 - downsampling from 4K render to 1080p monitor now works the way it used to, which is to say functionally. Re-upgrading to Windows 11 re-introduces the problem

Repair FF14 installation in Windows 11 - no effect, bug persists

Uninstall and reinstall FF14 in Windows 11 - no effect, bug persists

Run FF14 with no other applications open in Windows 11 - no effect, bug persists

Boot FF14 at 1080p in Windows 11- playable

Boot FF14 in Windows 11 at 1080p and subsequently change resolution to 4K - bug persists, reverts back to 1080p after 15 seconds without a (good) way to interact with confirmation dialog box

Boot FF14 at 4K via GeForce Experience in Windows 11 - bug persists, need Task Manager to shut game down

Pray to Hydaelyn to smite the gremlin living in Windows 11 - no effect, bug persists

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F33h
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32711.734MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 85959.734MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.750GB SYSTEM_FREEDISC_SPACE 461.561GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 3300.895GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16355.867 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_da725289af73928f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_da725289af73928f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_da725289af73928f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_da725289af73928f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2849
SYSTEM_GRAPHICS_DRIVER_DATE 2/1/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16355.867 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_da725289af73928f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_da725289af73928f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_da725289af73928f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_da725289af73928f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2849
SYSTEM_GRAPHICS_DRIVER_DATE 2/1/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {8825A293-B608-41AB-9260-D006414258D9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9225.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2021 18:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {6267902E-9288-42C2-8D39-1A22308D3AB3}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 2.0.2105.2401
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/23/2021 18:00:00
SYSTEM_SOUND Speakers (Yeti Classic)
SYSTEM_SOUND_DEVICE_ID {55C586A7-F761-465C-9E1A-869B9D306017}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2022.11.0.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/27/2022 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92B1EC00-AAD2-11EB-8001444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92B23A20-AAD2-11EB-8002444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78249C30-53B3-11ED-8001444553540000}
SYSTEM_INPUT_NAME Mountain Everest Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1854E2C0-A4A8-11EC-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92B26130-AAD2-11EB-8005444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE Commander CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92B28840-AAD2-11EB-8007444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7824EA50-53B3-11ED-8002444553540000}
SYSTEM_INPUT_NAME Mountain Everest Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C0E1C690-AC5D-11EB-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78253870-53B3-11ED-8003444553540000}
SYSTEM_INPUT_NAME Mountain Everest Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92B2AF50-AAD2-11EB-800A444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92B2D660-AAD2-11EB-800C444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE Commander CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92B2D660-AAD2-11EB-800D444553540000}
SYSTEM_INPUT_NAME Logitech StreamCam
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92B2D660-AAD2-11EB-800E444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1


Two last pieces of system information that may or may not be relevant:
-I use two monitors. The primary is 1080p (1920 x 1080), the secondary is 1680 x 1050. The game is only displayed on the primary.
-I have an XB1 controller attached to the computer, but my preferred inputs are a Logitech G600 MMO mouse and a Mountain Everest keyboard.

[Paladin0458]

Bumping to make sure this doesn't get closed for lack of activity.

Anyone have any idea what's going on?