I can’t renew my subscription?

[IvoryBadge]

My subscription expired a week ago and I’ve been trying to renew my sub ever since but there’s that error message in Japanese letters every time I’m about to get my new sub.

I’ve tried different credit cards on different web browsers on different platforms too (PC, Phone, Console) yet nothing works? I Had this issue before but it worked out for me through my console web browser and it was all good for months, now suddenly and for some unknown reason I can’t log in on my console web browser since it asks me to check a box that doesn’t even exist on the login screen?

This is getting really annoying.. Any help would be appreciated.

[Eenkalzet]

Greetings IvoryBadge,

I'm very sorry to hear that you've been experiencing this type of issue and understand the frustration this matter can cause. Based on the information provided, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is European in region, we would advise to contact the European Support Center. You may contact them through the following link: https://support.eu.square-enix.com/index.php

This thread will be moved to ‘Separate Support Required and thank you for posting in the FINAL FANTASY XIV Technical Support Forums.