I'd like to talk to human being / GM

[MAJRIS]

Good morning dear human reading this,

What can I do to be able to talk to gm in game, and not exchange sms-like messages with 12 hour delay?

They just keep sending me apologies without helping me at all.

I don't need the game gm's to write apology letters.

Just talk to me for 3-4 minutes and that's all it will take. Just be honest with answers, please.

[Ransu]

They don't generally talk to players directly unless they need immediate information. Back in ARR / HW I don't think they had the ticket system that is currently in place so they always directly messaged you in game, but that hasn't been much of a thing for a few years now. You could probably ask them to contact you in a ticket, but unless its something major I wouldn't get your hopes up.

[kevin_satron]

1. why?
2. what do you want to talk about?
3. why again?

[Connor]

Wouldn’t we all?

[Yarxideyn]

Greetings Adventurer!

We understand the frustration this matter may cause. Unfortunately, we are unable to assist with this type of issue via the technical support forums and contacting a GM in-game would be your best option is you wish to speak with them. You can contact a Game Master using the /supportdesk command for further assistance.

Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.