Forums in general are a relic of the past. GMs and such are on social media these days. In every MMO I play or have played there is little to no dev or CM engagement on the forums. They are on Twitter and Instagram. Reddit or Discord. I spend most of my time on Reddit myself.

Besides, I can't imagine why any moderator or community dev would want to be on these crappy forums, where everyone complains the game is dying and the story is crap. Which completely runs counter to literally every other platform in the world that covers the game. Including critics and various award shows.

And SE themselves, where they repeatedly show data on their earnings calls that show FFXIV is carrying the entire company.