When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: 1/26/2023 7:00 pm EST
Frequency: On every attempt, it occurs
World name: Behemoth
Character name: Elf Stone
Class/Level: Any/90
Party or solo: Solo
In-game time: Any
Area and coordinates: Any
Housing: Any
Steps:
1. Right Click on Character on main menu displaying list of characters
2. Select Visit another Data Center, proceed to retrieve Data Centers
3. Error 2021 pops up, game restarts back to log in Endwalker splashtop
4. Also unable to open in game support desk, comes up with unable to retrieve data.
Connection Specs
- Type of internet connection/provider: Cable - Xfinity
- Modem maker/model number: Xfinity Flex
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\rcuss\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
Immerse Gamepack FINAL FANTASY XIV Edition version 1.2.0.2 C:\Program Files\Embody\Immerse Gamepack FINAL FANTASY XIV Edition\
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz (16 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F6
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16253.184MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21629.184MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.198GB SYSTEM_FREEDISC_SPACE 458.641GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8038.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.592 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2824
SYSTEM_GRAPHICS_DRIVER_DATE 1/14/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8038.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.592 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2824
SYSTEM_GRAPHICS_DRIVER_DATE 1/14/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND G34WQC A (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C4EDD60C-EE0B-4424-8D28-D37129D7C46F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.16
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2022 19:00:00
SYSTEM_SOUND GN246HL (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F3F1B5BB-CEBC-4353-9C8B-B1540C8D311D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.16
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2022 19:00:00
SYSTEM_SOUND Headphones (SteelSeries Arctis 9 Game)
SYSTEM_SOUND_DEVICE_ID {D031B897-340A-42F6-ABCB-2260E1290AAA}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.608
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2022 19:00:00
SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 9 Chat)
SYSTEM_SOUND_DEVICE_ID {8F5D3DD2-DF78-4525-9A97-011E96354FF0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.608
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2022 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0849950-8B80-11ED-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 9
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A4DF860-969C-11ED-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries Aerox 9 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {262769C0-C17E-11EC-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0849950-8B80-11ED-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 9
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A4DF860-969C-11ED-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Aerox 9 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F084C060-8B80-11ED-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 9
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2626A670-C17E-11EC-8001444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {262790D0-C17E-11EC-8008444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2626F490-C17E-11EC-8002444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26280600-C17E-11EC-800D444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F084C060-8B80-11ED-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 9
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A4E1F70-969C-11ED-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Aerox 9 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A4E4680-969C-11ED-8008444553540000}
SYSTEM_INPUT_NAME SteelSeries Aerox 9 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
The Most Relaxing Game of Mini Golf on YouTube - YouTube and 4 more pages - Personal 3 - Microsoft Edge
Windows Input Experience
Settings
#shardæmonium | FFXIV: Amaurot FC - Discord
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Angry IP Scanner
Battle.net
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Overwolf
Steam
Ubisoft Connect
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
hppLaserJetService
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft ASP.NET Core 6.0.13 - Shared Framework (x64)
PS Remote Play
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Citrix Files for Outlook
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
Chrome Remote Desktop Host
Microsoft GameInput
Teams Machine-Wide Installer
HP LaserJet Professional M1530 MFP Series
GoTo Opener
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
ENE_X-JMI_HAL
ENE_AIC_Marvell_HAL
hppTLBXFXM1530
HP Update
Microsoft Windows Desktop Runtime - 6.0.13 (x64)
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
hppM1530LaserJetService
hppSendFaxM1530
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
HPLaserJetHelp_LearnCenter
ToolboxProxy
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_EHD_M2_HAL
ENE_MousePad_HAL
HP LJ M1530 MFP Series HP Scan
Citrix Files
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
LED Sync
Remote Desktop Manager Free
Microsoft XNA Framework Redistributable 4.0 Refresh
ENE_DRAM_RGB_AIO
hppFaxDrvM1530
Patriot Viper M2 SSD RGB
ENE_X_AIC_HAL
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
HP Unified IO
Microsoft .NET SDK 6.0.203 (x64)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs Desktop 1.8.4
7-Zip 21.07 (x64)
EVGA Flow Control
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
Microsoft OneDrive
Riot Vanguard
Persona 4 Golden
HARVESTELLA
Middle-earth™: Shadow of Mordor™
FINAL FANTASY XIII
Dead by Daylight
Tricky Towers
UNO
SteelSeries GG 30.0.0
Intel(R) Chipset Device Software
ENE_AIC_Marvell_HAL
Core Temp 1.17.1
Patriot Viper M2 SSD RGB
Microsoft .NET Runtime - 6.0.5 (x64)
Microsoft .NET 6.0 Templates 6.0.203 (x64)
Microsoft.NET.Sdk.Android.Manifest-6.0.200
Zoom(64bit)
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Citrix Files
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Targeting Pack - 6.0.5 (x64)
Microsoft .NET Host FX Resolver - 6.0.5 (x64)
Microsoft.NET.Workload.Mono.Toolchain.Manifest
HP Unified IO
Microsoft .NET Runtime - 6.0.13 (x64)
Microsoft.NET.Sdk.tvOS.Manifest-6.0.200
Microsoft Update Health Tools
Microsoft .NET AppHost Pack - 6.0.5 (x64_x86)
CORSAIR iCUE 4 Software
Microsoft .NET Targeting Pack - 6.0.5 (x64)
Global VPN Client
Microsoft Windows Desktop Runtime - 6.0.13 (x64)
Microsoft .NET Host FX Resolver - 6.0.13 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft.NET.Sdk.macOS.Manifest-6.0.200
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft ASP.NET Core 6.0.5 Targeting Pack (x64)
Microsoft .NET Host - 6.0.13 (x64)
ENE_MousePad_HAL
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft .NET Toolset 6.0.203 (x64)
Microsoft ASP.NET Core 6.0.13 Shared Framework (x64)
Microsoft .NET Standard Targeting Pack - 2.1.0 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
Windows PC Health Check
Immerse Gamepack FINAL FANTASY XIV Edition version 1.2.0.2
NVIDIA Graphics Driver 528.24
NVIDIA GeForce Experience 3.26.0.160
NVIDIA Optimus Update 39.4.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.4.0.0
NVIDIA FrameView SDK 1.3.8107.31782123
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.16
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.26.0.160
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.45.0.0
64 Bit HP CIO Components Installer
Microsoft.NET.Workload.Emscripten.Manifest
Microsoft.NET.Sdk.iOS.Manifest-6.0.200
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
Samsung USB Driver for Mobile Phones
Google Chrome
Microsoft .NET AppHost Pack - 6.0.5 (x64)
Microsoft Windows Desktop Runtime - 6.0.5 (x64)
Microsoft .NET AppHost Pack - 6.0.5 (x64_arm64)
PuTTY release 0.77 (64-bit)
Microsoft.NET.Sdk.Maui.Manifest-6.0.200
Microsoft .NET AppHost Pack - 6.0.5 (x64_arm)
Microsoft.NET.Sdk.MacCatalyst.Manifest-6.0.200
Microsoft ASP.NET Core 6.0.5 Shared Framework (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\EVGA\Flow Control\CLCServer.exe 00003500
C:\Program Files (x86)\EVGA\Flow Control\CPUWB.exe 00001C84
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00003AD4
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004304
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001E98
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004C78
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000994
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000794
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.822.11281.0_x64__8wekyb3d8bbwe\GameBar.exe 00003040
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.822.11281.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000029D8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22112.142.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002E80
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe\Video.UI.exe 000031D4
C:\Users\rcuss\AppData\Local\Discord\app-1.0.9010\Discord.exe 00000FD0
C:\WINDOWS\Explorer.EXE 00002004
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000027C8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000039AC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E10
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000AAC
C:\WINDOWS\system32\DllHost.exe 0000294C
C:\WINDOWS\system32\conhost.exe 00003410
C:\WINDOWS\system32\ctfmon.exe 000025A0
C:\WINDOWS\system32\sihost.exe 00001B20
C:\WINDOWS\system32\svchost.exe 00005238
C:\WINDOWS\system32\taskhostw.exe 00001C38
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005140
C:\Windows\System32\RuntimeBroker.exe 0000118C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002080
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001F60
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000027F8
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Operating System: Windows 11 Home
CPU Type: Intel Core i7 11th Gen
CPU Speed: 11700F (2.50GHz)
GPU/VGA Type: NVIDIA GeForce RTX 3060 Ti
Memory Capacity: 16GB DDR4
SSD: 1 TB PCIe