Your payment system is abysmal

[Alltair]

This reminds me of when I bought the game a year ago.

My preferred payment method is PayPal but they don't let you buy gametime with PayPal. They do however let you buy their online store currency Crysta with PayPal and you can then use Crysta to buy gametime.
So what I did is I bought the necessary Crysta but when I went ahead and tried to buy the gametime I would just run into error messages telling me I can't buy the gametime with Crysta. These persisted even when I tried again later that day and on the next day. I was tempted to chargeback my purchase (and probably take a ban) because needless to say I felt cheated out of my money. And if the company that cheated me out of my money banned me then so be it.
It's only when I tried again on the third day that the gametime purchase through Crysta went through.

This doesn't even mention the lengths I had to go just to find the download button for the launcher (hidden at the very bottom of their website) and figuring out which game package from which website for which launcher I need to buy. Purchasing this game is like a puzzle. I recently helped a friend download and buy the game and he unironically laughed his ass off at how convoluted and ridiculous the whole process is (Me:"Ok next you need to go to this website and scroll down to the very bottom. There you will find a small button in grey that says [Download Game]." Friend:"... Do they not want me to play their game?").

[Rueby]

This reminds me of when I bought the game a year ago.

My preferred payment method is PayPal but they don't let you buy gametime with PayPal. They do however let you buy their online store currency Crysta with PayPal and you can then use Crysta to buy gametime.
So what I did is I bought the necessary Crysta but when I went ahead and tried to buy the gametime I would just run into error messages telling me I can't buy the gametime with Crysta. These persisted even when I tried again later that day and on the next day. I was tempted to chargeback my purchase (and probably take a ban) because needless to say I felt cheated out of my money. And if the company that cheated me out of my money banned me then so be it.
It's only when I tried again on the third day that the gametime purchase through Crysta went through.

This doesn't even mention the lengths I had to go just to find the download button for the launcher (hidden at the very bottom of their website) and figuring out which game package from which website for which launcher I need to buy. Purchasing this game is like a puzzle. I recently helped a friend download and buy the game and he unironically laughed his ass off at how convoluted and ridiculous the whole process is (Me:"Ok next you need to go to this website and scroll down to the very bottom. There you will find a small button in grey that says [Download Game]." Friend:"... Do they not want me to play their game?").

I had a similar experience when I first bought the game 3 years ago. I was so excited to play I bought the game immediately, I went to extend my sub beyond the first 'free' 30 days you get. What did I get? Tripping their garbage payment system. Contact support? Could have as well been bots. I explain what I tried- they gave me the same copy paste response. Honestly when talking to support I genuinely wonder if there's a human being beyond.

Needless to say I felt cheated and the negative experience ruined my enjoyment of the MSQ because I felt like I paid for a game that at the time I liked and wanted to continue but the company didn't want my money...despite letting me buy their game. Absurd. Absolutely absurd and shameful. I never had to deal with customer support as incompetent as this or a website so user unfriendly before.

I never wished to have issues with this game and I was quite content when my card back then was working normally...and every 6 months I had this moment of 'dread' of 'what could go wrong?'....A user shouldn't feel dread when using a service.

I got around this by asking a friend to buy me a game time card...until I find a solution. I guess I'll find out in 2 months. I never used paypal before so I don't know how paying with crysta even works.

P.S : They still have not refunded the money they said they'd refund. Absolutely lovely.