The issue with suggestions like yours is this. There is a housing feature in the game. It comes *as part of the game*. Everyone who plays the game pays (for the most part) the same monthly fees to accesss *the same features of the game.* So if someone wants to access a feature that should be considered included in the price of the montly sub, and through no error on their end, but rather due to poor development, they cannot, then yeah, after awhile, it gets very very old.
An apartment -is not the same.
A FC room -is not the same (and requires access to the fc/that your fc doesn't kick you out)
An inn room -is most assuredly not the same.
The gold saucer -is not even a living space.
Yes, you can point to people on over-crowded and/or legacy servers and be like 'well you should move to a quieter one if housing is so important.' But that can place them off a data center that works for their playtimes, seperate them from friends, fc's and statics and isn't actually addressing the problem that was never player created but always is player punitive.
Yes, you can point out that some people should be thankful for what they have...but why? Why should someone be thankful for an apartment, when someone else, got lucky and got a house? Or why should someone with a small who wants a medium feel they aren't justified in wanting it? When the only reason they do not have it, is simple luck of the draw?
And the walk of shame back....that is honestly the most defeating, customer unfriendly feature of them all. Who in their right mind thought it would be a good idea to have people build up hope, that *finally* they might get something, only for them to have to collect their gil and then turn away, again empty handed....and again looking at what they lost, and many times, seeing someone excitedly making use of that same spot....someone you can't even be mad at because hey, a different roll of the dice and that could be you and not them.
But it still boils down to, people pay to play this game. Every other feature, if you want to do it, you can. There is a way. Through building a team, through leveling, through gear, through practice, through grind perhaps yes, but there is a way, and a way *the player themselves has 100% control of their progress and success.* Housing is none of these things.
So yes, the person you quoted, being so disheartened after trying so long to 'win' basically a bet, and finally giving up, is right to be disappointed and disgusted. And suggesting that they simply suck it up and accept anything less is honestly, quite belittling.