FFXIV Boot Error: Unable to launch FINAL FANTASY XIV Updater. [11035]

[moonwindt]

I am getting this error when trying to launch the game from Steam. I have never had a log in issue on my laptop and about 4 weeks ago began getting this error. I have tried all the suggestions found online to no avail. Steam advises this is something that needs to be resolved by SquareEnix.

The FFXIV Boot looks like it loads completely and then just before launching the error appears.

I have uninstalled both the game, Steam; have disabled all virus and security, have checked the config files. Nothing seems to fix this.

My game works fine on my desktop.

Any suggestions on how to clear this up would be greatly appreciated. Thank you.

UPDATE 12/20/2021: I had an IT/Gamer friend take a look at this and they were able to determine that Microsoft OneDrive had changed the mapping for the documents folder and therefore the game couldn't locate its files. He removed the OneDrive (with my blessing as I don't use it for personal stuff) and now it works fine. Hope this might assist some people who get this error.

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Then, disable everything under this tab and restart the PC. Additionally, please be sure to have the Operating System and Internet Explorer most up to date as well.

If the error still persists, please try the following steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[x3_Jade]

UPDATE 12/20/2021: I had an IT/Gamer friend take a look at this and they were able to determine that Microsoft OneDrive had changed the mapping for the documents folder and therefore the game couldn't locate its files. He removed the OneDrive (with my blessing as I don't use it for personal stuff) and now it works fine. Hope this might assist some people who get this error.

Hey!

Does your friend remember what exactly they did, besides removing the OneDrive? Because for me the issue only appeared AFTER uninstalling the OneDrive, as I don't use it either. Reinstalling it didn't work, I cannot update the game (only full reinstall works) and it won't even start without renaming a file from the boot folder (Solution I found in another Forum thread).

Thanks!