What I want to show beside my story is in first place my astonishment regards how SE deals with this kind of issues.
During more than one month GM team was unable to take the proper actions.
I don’t blame their work, I need to say this.
I blame the tools provided to them by SE, a multibillion company, which are inefficient to make their ToS respected, at least on the EU community.
I think all my reports were taken and bans were made and the result was nothing else than inciting this stalker (or a group of stalkers) to continue their own sick crusade, to continue calling me a “sexual harasser”, to continue creating offensive charas just because SE is incapable to deal at the root of the problem. SE can’t ban your hardware, SE can’t prevent someone to create infinite free trial accounts.

This is my second point: the free trial system abusing.
While the free trial system is a fantastic way for people to try XIV on the other hand at the same time it’s managed in a terrible way.
It allows bots and potential stalkers to spread out freely and unwatched disrupting the gameplay of others who wants just to chill and enjoy their free time.
It affects both sides, SE and the costumers and I still don’t understand why there isn’t a system which prevent instead of reacting.
For instances, an obligatory OTP based system where your account is linked to your phone maybe could help to alleviate the situation and help GM team to ban directly by OTP. In this matter you would need more than one phone to create more than one account.
Anyways, I think that SE have to revisit their tools in order to have something which doesn’t allow to a stalker to create hundreds of fake and offensive character to harass people.

My last point concern directly SE and it’s reflected to us, the players, since what happened to me may happen and happened to others.
Having a Term of a service not respected due a lack of tools it’s an huge pubblicity loss for the company itself.
Moreover, per ToS, GM team nor any SE employee can give you any feedback about any ongoing investigation.
This means that the offended part will never have a proper feedback if their case was resolved, if any action was taken and even if the abuse would stop.
I think most of the cases are about normal angry people and one ban it’s enough to end the thing but not all the cases are the same.
There could be more problematic people who could spread malicious behaviours and continue to act in the same way without being forced to stop playing XIV. The fact that SE can’t do anything with their tools to stop just a stupid kid that found a way to cheat the ToS, as a costumer and a potential victim, concerns me about the safeness SE should guard.