Dx crashes while loading a voiced cutscene

[PersephoneEleison]

I've seen other subjects about DX issues, but I'd like to add another to get help if possible, but also show how frequent this issue seems to be in order to get a patch soon.

As said in the title, a voiced msq cutscene is supposed to start but DX11 just crashes the game.
I can do everything else in the game except continuing the msq.

Edit/UPDATE: It actually crashes at several moments. In a non voiced cutscene, at the start of a dungeon, ...

As other players with this issue, I've tried the most common solutions:
- update drivers though I might have forgotten some of them
- check OS updates
- switch direct 9/11
- install game on a different drive
- repair files through game launcher
- uninstall/reinstall game

And it still crashes.

This issue started after the last extension has been added.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Utilisateur\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
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SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
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SYSTEM_GRAPHICS_DRIVER_DATE 8/24/2022 08:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_a3dde57372050080\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_a3dde57372050080\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_a3dde57372050080\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_a3dde57372050080\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2802
SYSTEM_GRAPHICS_DRIVER_DATE 12/22/2022 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Acer G277HL (Son Intel(R) pour écrans)
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SYSTEM_SOUND_DRIVER_VERSION 10.27.0.12
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 11/21/2021 08:00:00
SYSTEM_SOUND Haut-parleurs (Realtek High Definition Audio)
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SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8656
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SYSTEM_SOUND_DRIVER_DATE 3/19/2019 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_NAME HIDI2C Device
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SYSTEM_INPUT {97AAD3C0-6BCF-11EC-8001444553540000}
SYSTEM_INPUT_NAME Gaming KB
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SYSTEM_INPUT_NAME ASUS Wireless Radio Control
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SYSTEM_INPUT {76E29240-EBFF-11EB-8001444553540000}
SYSTEM_INPUT_NAME MSI GM20 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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FINAL FANTASY XIV ONLINE
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Launcher Prerequisites (x64)
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Microsoft GameInput
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Epic Online Services
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Kaspersky Password Manager
Office 16 Click-to-Run Extensibility Component
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Microsoft .NET Runtime - 6.0.7 (x64)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Windows Desktop Runtime - 5.0.10 (x86)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.10 (x86)
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
ASUS Framework Service
Microsoft .NET Host - 5.0.10 (x86)
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Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
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Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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