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  1. #1
    Player
    Karistotle's Avatar
    Join Date
    Jan 2023
    Posts
    3
    Character
    Karistotle Oakentook
    World
    Ultros
    Main Class
    Thaumaturge Lv 28

    Game crashes without error message

    So, every time I select my character the game will crash without fail. I did work for about ten minutes but then it crashed again - and no error message. Been happening since I logged in this morning (ADST/AEST).
    It was working fine just the other day and no other games crash at all on my computer. I renewed my subscription for 90 days too, so it's really just starting to tick me off knowing that the game is unplayable after paying $44 AUD and ~$59 for the EW expansion.
    Anyone know any fixes? I've tried just about everything I can think of, including:
    - Turning off all overlays
    - Updating graphics card/drivers
    - Changing in-game settings
    - Reinstalling the entire game
    - Using MSI Afterburner
    And whatever else I've used, I can't remember now.
    Anyone got a fix? Or been experiencing the same issue? Would it be a bug with the game's code or something that needs to be patched?
    Thanks in advance.

    Logs:


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\kanet\OneDrive\Documents
    FINAL FANTASY XIV Online D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
    SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900H (20 CPUs), ~2.9GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 14
    SYSTEM_BIOS E1583IMS.108
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16088.766MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 24024.766MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.143GB SYSTEM_FREEDISC_SPACE 268.295GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 661.519GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) Iris(R) Xe Graphics
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) Iris(R) Xe Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8044.383 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
    SYSTEM_GRAPHICS_DRIVER <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ca62370b4bf6c20\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ca62370b4bf6c20\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ca62370b4bf6c20\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.4032
    SYSTEM_GRAPHICS_DRIVER_DATE 12/21/2022 11:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Laptop GPU
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Laptop GPU
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8033.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8044.383 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5e38100f1f59831c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5e38100f1f59831c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5e38100f1f59831c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5e38100f1f59831c\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2802
    SYSTEM_GRAPHICS_DRIVER_DATE 12/22/2022 11:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND PHL 271V8 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8E77EBE7-2187-476D-9029-A693D28D3949}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.39.16
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/18/2022 11:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {56C0CCEF-08D6-491B-9308-CDCD7E191D30}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.9344.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/26/2022 11:00:00
    SYSTEM_SOUND Speakers (Steam Streaming Microphone)
    SYSTEM_SOUND_DEVICE_ID {F054DE93-4C7C-4BF4-8337-F0745E76E5FF}
    SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
    SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
    SYSTEM_SOUND_DRIVER_LANGUAGE
    SYSTEM_SOUND_DRIVER_DATE 7/28/2017 11:00:00
    SYSTEM_SOUND Speakers (Steam Streaming Speakers)
    SYSTEM_SOUND_DEVICE_ID {FC590900-B9EF-4FCB-B81D-A34D158E2B38}
    SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
    SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
    SYSTEM_SOUND_DRIVER_LANGUAGE
    SYSTEM_SOUND_DRIVER_DATE 7/20/2017 11:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {31385DB0-545E-11ED-8002444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3138D2E0-545E-11ED-8005444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3138D2E0-545E-11ED-8007444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3138F9F0-545E-11ED-8008444553540000}
    SYSTEM_INPUT_NAME HID Button over Interrupt Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3138F9F0-545E-11ED-800A444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {31396F20-545E-11ED-800E444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {31399630-545E-11ED-8010444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {31399630-545E-11ED-8013444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {31399630-545E-11ED-8015444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {31399630-545E-11ED-8017444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {313A0B60-545E-11ED-8019444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {313A0B60-545E-11ED-801B444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {313A3270-545E-11ED-801D444553540000}
    SYSTEM_INPUT_NAME Converted Portable Device Control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {313A3270-545E-11ED-801E444553540000}
    SYSTEM_INPUT_NAME Converted Portable Device Control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9E737D30-78A1-11ED-8008444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9E73A440-78A1-11ED-8009444553540000}
    SYSTEM_INPUT_NAME HID-compliant system controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9E73A440-78A1-11ED-800A444553540000}
    SYSTEM_INPUT_NAME HID-compliant device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {313A5980-545E-11ED-8022444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9E73CB50-78A1-11ED-800B444553540000}
    SYSTEM_INPUT_NAME HID-compliant device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

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  2. #2
    Moderator Mieleoneis's Avatar
    Join Date
    Jul 2022
    Posts
    156
    Greetings Karistotle,

    If you are still having trouble with these crashes, I would recommend uninstalling the game from your D: drive and reinstalling it onto your C: drive (if possible). Another good place to start is by performing a clean boot of the PC to ensure that the game is not conflicting with any other programs that you may have running in the background. To do this, you would need to open your Task Manager and locate the 'Start Up' tab under 'More details'. Once there, disable all applications listed, restart the PC, and run the game as an administrator. Lastly, it might also help to make sure that any anti-virus software on the PC either have the appropriate exceptions made for FINAL FANTASY XIV or are temporarily disabled as your testing this out.

    I hope this helps! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums!
    (0)