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  1. #1
    Player
    LSWeenut's Avatar
    Join Date
    Jan 2023
    Location
    Ul'Dah
    Posts
    2
    Character
    Yonah Jinjahl
    World
    Ultros
    Main Class
    Red Mage Lv 90

    Cant Launch Launcher

    Everytime I try to open the launcher I get the screen that says checking for ffxiv launcher version and then nothing happens. I have a support ticket if that would be helpful here and I also have an error message I'll copy and paste to the bottom of this forum post. This has also been happening for about a week now and I have spent hours on phone and web chat and they told me to come here.

    Date & Time: 1/17/23 1800 CST
    Frequency: Everytime
    World name: Ultros
    Character name: Yonah Jinjahl

    -=-=-=-=- System Information -=-=-=-=-
    ------------------
    System Information
    ------------------
    Time of this report: 1/17/2023, 18:32:11
    Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
    Language: English (Regional Setting: English)
    System Manufacturer: HP
    System Model: OMEN by HP Obelisk Desktop 875-0xxx
    BIOS: F.32 (type: UEFI)
    Processor: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz (8 CPUs), ~3.0GHz
    Memory: 16384MB RAM
    Available OS Memory: 16260MB RAM
    Page File: 12173MB used, 13813MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    Miracast: Available, no HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.0.8
    DxDiag Version: 10.00.19041.2075 64bit Unicode
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    +++ WER9 +++:
    Fault bucket 1955701296461162377, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: ffxivlauncher.exe
    P2: 1.0.0.0
    P3: 639bc420
    P4: KERNELBASE.dll
    P5: 10.0.19041.2486
    P6: ca518c9d
    P7: c06d007e
    P8: 0012e292
    P9:
    P10:
    (0)
    Last edited by LSWeenut; 01-18-2023 at 10:32 AM.