Greetings Adventurer!

We would like to apologize for the issues you have been experiencing. Please try the following troubleshooting to see if this helps with the connection issues you are experiencing.

- Try switching to DirectX 9 or 11 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers. (It seems the sound drivers may be out of date)
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Install game on different drive. (Make sure game and Steam are installed on same drive)
- Reinstall game. (Try uninstalling and reinstalling both the game and steam)
- Verify installation files.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!