I am also having the same problem.
Date of issue: 1/10/2023
Time of issue: 2300
Frequency: Whenever trying to login on any Primal server
World name: Ultros
Character Sumire Mochizuki@Ultros:
Steps:
1. Disconnected error 90002 around 2030 on 1/10/2023
2. Error 90002 while attempting to log back in. Error occurs after queue during loading screen
3. Use the visit another world option and try to login on a different server. Same error at same location as step 2
4. Attempt to login on a different character on the same server. Character is able to login with no issue
5. Attempt to login on a different computer, same as step 2
6. Uninstall and delete all game and character files. Reinstall and attempt to login. Same as step 2
7. Use the datacenter travel option and travel to another datacenter. Am able to login without any issues on all the other datacenters across various servers.
8. Travel back to home datacenter and attempt to login. Same as step 2
9. Email support and try all the recommendations. Support recommends submitting a bug report.
Connection Specs
- Type of internet connection/provider: Fiber
-=-=-=-=- System Information -=-=-=-=-
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