Date & Time: January 10, 2023
Frequency: past 20h
World name: Ultros
Character name: Koura Auri@Ultros
NPC name: Accommodating Official
Area and coordinates: Radz-at-Han Meghaduta (X:4.4 Y:9.8)
Steps:
1. Error 90002 disconnects me in the middle of one instance cutscene of the quest "Gods Revel, Lands Tremble", last one before Quest Complete
2. Tried to log again normally
3. Error 90002 appears again after queue and loading screen
4. Step 3 happens everytime I try to log in with Koura Auri@Ultros again
5. Tried to log with my other character Auri Rosae@Behemoth
6. Auri Rosae@Behemoth logs in normally
7. Tried to log in Koura Auri@Ultros in another computer, same error 90002
8. Tried to visit World Fanfrit, same error 90002
9. Tried to visit another Data Center: Dynamis, world Marilith, logged in normally
10. Traveled back to Home Data Center: Primal, world Ultros, Error 90002 again.
11. Got in contact with support chat, was recomended to post a Bug Report in this forum.
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/03/15 15:05:32 Ver: 04.06.05
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 16235.961MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20253.555MB
SYSTEM_STORAGE A:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 553.618GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.235GB SYSTEM_FREEDISC_SPACE 3.781GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8117.980 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/28/2016 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Fones de ouvido (3- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2DE0A61C-C154-4AF6-8007-04B52895EE7B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 21:00:00
SYSTEM_SOUND KONKA LCDTV (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8533B486-7B31-4E68-940A-061A77B8619B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 7/20/2022 21:00:00
SYSTEM_SOUND Áudio Digital (S/PDIF) (3- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {06EC6135-4E34-4F14-B2EB-C75F468DB2D4}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 21:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {10D4DE30-FFDE-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {10D81280-FFDE-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Thread: Can't log in on Home Data Center
-
01-12-2023 07:22 AM #1Player
- Join Date
- Jan 2023
- Posts
- 2
- Character
- Koura Auri
- World
- Ultros
- Main Class
- Dancer Lv 90
Can't log in on Home Data Center
(0)
-
01-12-2023 01:48 PM #2Player
- Join Date
- Oct 2013
- Posts
- 20
- Character
- Cillian Deathwing
- World
- Marilith
- Main Class
- Bard Lv 32
I am having this issue as well, I have contacted support and they are not helping. I was on one of my toons when the primal DC crashed. Then around 11 pm est, that toon got kicked again and I can no longer log into any Primal World. I can, however, log into another DC fine. They have gone from telling me it is my ISP, anti-virus, and firewall to telling me that because my toon was 'improperly disconnected', the server still thinks I am logged in and there is nothing they can do. The fact that I can log in to my other toons just fine and log in to the one who can't get onto a primal server on another DC, tells me this is not the issue. I am literally getting the run around about this
(0)
-
01-12-2023 01:59 PM #3Player
- Join Date
- Jan 2023
- Posts
- 3
- Character
- Saika Hime
- World
- Lamia
- Main Class
- Gunbreaker Lv 90
Same
Literally same thing happened with me, but instead of MSQ, I was in Sophia Unreal. Also contacted support and they said they can't do anything to logout my character, so I have to wait.. no ETA.
Character: Saika Hime
World: Lamia
Data Center: Primal(0)
-
01-12-2023 05:21 PM #4Player
- Join Date
- May 2011
- Location
- Gridania
- Posts
- 188
- Character
- Kaoru Okada
- World
- Hyperion
- Main Class
- Rogue Lv 90
same story
Fecha y hora: 10, 11, 12
Frecuencia: pasadas las 20 h
Nombre mundial: Hyperion
Nombre del personaje: Kaoru Okada
Nombre del PNJ:
Área oficial de alojamiento y coordenadas: in the lapis dungeon.
i can log with outher character, i start to think that i lost my mian character that i play since 2010(0)
-
01-12-2023 05:48 PM #5Player
- Join Date
- Jan 2023
- Posts
- 6
- Character
- Violet Baelsar
- World
- Excalibur
- Main Class
- Thaumaturge Lv 90
Primal
Excalibur
Character: Violet Rosario
Same here. I've gotten useless emails at this point telling me to follow the same steps on the site. Hopefully if we post enough, they will take notice and actually help. I've seen a few in the past get fixed, one person took 15 days, another 2months. I'll end up losing the FC house and apartment at that rate.(0)
-
01-12-2023 05:53 PM #6Player
- Join Date
- Jul 2014
- Location
- Waaa
- Posts
- 7
- Character
- Kirishoto Azphina
- World
- Excalibur
- Main Class
- Lancer Lv 90
Near exact same thing for me, even same cutscene and location as my last known whereabouts before non-stop 90002 errors. Haven't been able to log on since but only on this one character, all alts work fine. Same situation where Datacenter travel works for Crystal, Aether and Dynamis, but once I try to return to Primal, shoots the 90002 error right after world queue and loading splash screen shows up. This has happened on multiple systems and after all suggested troubleshooting (fresh install, different system, different network, reset everything, etc). Hope this gets looked at very soon, can do some stuff by Datacenter travel off of Primal, but cannot check retainers, housing, etc.
Date of issue: Jan 10, 2023 until present (Jan 12, 2023)
Frequency: Any attempted login to Primal datacenter using Kirishoto Azphina@Excalibur
World name: Excalibur
Character: Kirishoto Azphina@Excalibur
Class/Level: MCH90
Party or solo: Solo
Area and coordinates: Radz-at-Han (X:4.4 Y:9.8) (Character screen now shows I am in Ul Dah because of datacenter travel but haven't seen for myself due to instant 90002 error on login)
Not meaning to hijack the thread but your situation is 99% the same as mine. Please fix!(0)
-
01-12-2023 07:44 PM #7Player
- Join Date
- Jan 2023
- Posts
- 2
- Character
- Sumire Mochizuki
- World
- Ultros
- Main Class
- White Mage Lv 90
I am also having the same problem.
Date of issue: 1/10/2023
Time of issue: 2300
Frequency: Whenever trying to login on any Primal server
World name: Ultros
Character Sumire Mochizuki@Ultros:
Steps:
1. Disconnected error 90002 around 2030 on 1/10/2023
2. Error 90002 while attempting to log back in. Error occurs after queue during loading screen
3. Use the visit another world option and try to login on a different server. Same error at same location as step 2
4. Attempt to login on a different character on the same server. Character is able to login with no issue
5. Attempt to login on a different computer, same as step 2
6. Uninstall and delete all game and character files. Reinstall and attempt to login. Same as step 2
7. Use the datacenter travel option and travel to another datacenter. Am able to login without any issues on all the other datacenters across various servers.
8. Travel back to home datacenter and attempt to login. Same as step 2
9. Email support and try all the recommendations. Support recommends submitting a bug report.
Connection Specs
- Type of internet connection/provider: Fiber
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900K (24 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS 1403
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32476.273MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37596.273MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.756GB SYSTEM_FREEDISC_SPACE 851.941GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 861.197GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24156.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16238.137 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f840d03a202f8a32\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f840d03a202f8a32\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f840d03a202f8a32\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f840d03a202f8a32\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2802
SYSTEM_GRAPHICS_DRIVER_DATE 12/21/2022 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LG TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2EFDD026-4EA2-46D4-9CAF-302BCDEC81EE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.16
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2022 16:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek USB Audio)
SYSTEM_SOUND_DEVICE_ID {5291925E-6E63-4455-8097-965A6BB983E7}
SYSTEM_SOUND_DEVICE_NAME RtUsbA64.2307.sys
SYSTEM_SOUND_DRIVER_VERSION 6.3.9600.2307
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/9/2021 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DCE8B0-E333-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DBD740-E333-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DBFE50-E333-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DC4C70-E333-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DC7380-E333-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DC7380-E333-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DC7380-E333-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DC7380-E333-11EC-8007444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DCE8B0-E333-11EC-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DD0FC0-E333-11EC-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DD0FC0-E333-11EC-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DD0FC0-E333-11EC-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84DD0FC0-E333-11EC-800D444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-(0)
-
01-13-2023 11:28 AM #8Player
- Join Date
- Jan 2023
- Posts
- 2
- Character
- Koura Auri
- World
- Ultros
- Main Class
- Dancer Lv 90
Update (January 12, 2023)
Originally Posted by CybRosa
After being logged out for basically 48h, I was able to log in again. Haven't touched the game or the game client after posting in this forum, so I didn't reinstalled FFXIV, only turned off my computer and tried again in the next day. Was planning to wait for the patch for maintenance, but decided to try before just in case and it worked.
Koura Auri@Ultros was teleported to Home Point Ul'dah and I could play normally.(0)
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