When I first tried this game back when 2.0 came out I made it about 4 hours in game and was SO confused and thanks to someone I asked for help literally lost in a zone I had no business being in. I had no idea how to get back to where I should have been. I couldn't figure out how to even know where I was much less how to travel. I would have killed for a mentor that was actually willing to help. After not finding someone I left the game long before my trial ran out.

When I tried the game again in 2019 I was able to revive my old account still as a trial. I started over on a fresh character and server. For the first 50 levels I still was never approached by any mentors nor did I even see one. I got lucky the game clicked for me this time. At 50 I was in Mor Dona and saw a mentor and asked him a question and he was fantastic and got me sorted and I am to this day grateful for his kindness.

Eventually I did end up in NN on several servers on alts because honestly there are holes in my knowledge of the game and ability to google. Honestly the kind of stuff pictured in the OP is not unusual in all the NNs I have been in. What is worse is if a confused newbie dares to interrupt said conversations with a game question they often will not get a real answer. They will be told to google it. If newbie has to google answers because the mentors wont answer it, then there is no reason to have NN at all imo.

I pretty much avoid NN at this point. I find it often crude, sometimes rude and on rare occasion outright offensive. It does not do the job it was intended to do.