Thread: Constant packet loss since patch 6.3

Originally Posted by EchidnaKano

Are you on Singtel by any chance? Been having a lot of issues with FFXIV the past week and seeing some packet losses/timeouts on some of the hops when running a traceroute to the NA servers (https://na.finalfantasyxiv.com/lodes...a451d5a8daa66f). Like yourself, other games/streaming media/internet usage seems fine.

I am also on Singtel. Totally unplayable on Jan 29-30, but it's getting better recently. How about you?

Originally Posted by Hycinthus

I am also on Singtel. Totally unplayable on Jan 29-30, but it's getting better recently. How about you?

It got a little better the past few days but running into some time outs on the tracert again today, with the accompanying lag/packet losses in-game.

Originally Posted by ShiraXero

Singtel as well. Started having issues on 28 Jan and it's been consistently bad all the way until now. A lot of packet loss, resulting in GCDs not registering and crafting macros failing, even opening party finder takes about 30 seconds to load.
I've even changed my internet cable, so it shouldn't be an issue with my hardware.

I've tried VPN and try to connect to Japan. It helps some during the worst timing. Let us know if there's anything else that works.

Originally Posted by Ryonami

Hi! Am a player in Singapore with connection issues that have only gotten worse and worse since 6.31 dropped.

I play on Crystal DC. The lag was not too problematic at first. Just a bit of spikes here and there. In the last 2 or 3 days they have gotten so bad (up to 20s long lag spikes or more) that the game is now literally unplayable; currently I cannot even log in without:

1) getting disconnected trying to access the character selection screen, or
2) getting lag disconnecting within a minute after logging into the game

I have tested the following:
1) Pinged the Crystal DC (result was 203ms which is normal for me)
2) Pinged my ISP server (result was also normal for me)
3) Restarted my router, modem, computer
4) Made sure my drivers are up to date

Note that while FFXIV suffers from extreme connection issues for me, general internet usage (and other games) do NOT have these issues.


Details about my set up:
Windows 10, wired internet connection, using STEAM FFXIV client.


Really hoping the dev/ tech team takes notice. I cannot even log in as of today.

Has it improved for you? I had the same issue on Jan 29-30 for some reason it was totally unplayable on Singtel. Is it OK now? Seems OK for me now.

Despite the recent recovery to instances in Elemental (was hoping it would fix the issue as I play on Tonberry), I and many other friends are still experiencing this problem. I keep getting a dc symbol whenever I log in and am unable to play any content.

I have checked my net, reset it, relogged… and it works fine for other games but just not FFXIV. As I play on ps5 I don’t know what else I can do. Please advise!

Hi everyone. First-time poster here. I've been suffering this as well, been told by friends that it's due to multiple undersea cable faults in the APAC region. Vietnam is having a bad case of this, but I'm hearing it's across entirety of Singapore too. Other players in Asia, please chime in if you're facing problems!

I've filled up the Packet Loss report form (thank you for the link, EchidnaKano) and would recommend folks do as well if you're troubled by this: https://na.finalfantasyxiv.com/lodes...a451d5a8daa66f

The more data we send to the dev/ tech team, the better!

It was okay for about 5 days! Until just. Got disconnected and now I can't even get into the character screen again hmm.... (The lobby server connection has encountered an error - 2002)

Originally Posted by Ryonami

It was okay for about 5 days! Until just. Got disconnected and now I can't even get into the character screen again hmm.... (The lobby server connection has encountered an error - 2002)

Same, error 2002 yesterday for a few hours.