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  1. #1
    Player
    Lusavari's Avatar
    Join Date
    Mar 2011
    Location
    Ul'Dah
    Posts
    673
    Character
    Vesperlyn Hayle
    World
    Gilgamesh
    Main Class
    Dragoon Lv 90
    I've already been through Phone Tech Support though... They can't do anything. They told me to post in In-game bugs. As is stated in my OP, EVERYTHING that Tech support can offer has been exhausted.

    Furthermore, I've made a post in Tech support before, and I've seen NO results from it. I made it last month.
    (0)
    Last edited by Lusavari; 06-15-2012 at 04:05 AM.

  2. #2
    Support Rep SE_Chris's Avatar
    Join Date
    Nov 2011
    Posts
    34
    Lusavari,

    We’d like to apologize for the problems you are experiencing. Based on your description of the problem there may be something related to your connection causing this issue. Many MMORPG’s problems which are specific to characters, in certain zones are caused by some communication issue between your client and the game server. This could be either some specific program on your computer blocking inbound communication from the game server, such as an anti-virus or firewall or something related to your connectivity hardware i.e. router, switches or hybrid modems. Anti-virus programs and firewalls are there to protect your system against attacks and they will scan/monitor incoming data packets possibly filtering or removing them completely. Many routers and hybrid modems will also block inbound communication and as a result these things can interfere with your online game-play.

    We would suggest trying to temporarily disable these programs and testing the problem again and also if you are connecting to a wireless network; try hardwiring your connection directly to the modem, if at all possible, to troubleshoot the problem.

    However, if you feel have exhausted all of our live and online support recommendations, and if you feel that you are experiencing a bug with the game, then the matter should be brought to the attention of the Development Team by submitting a bug report via the support center: Please submit bug report on FINAL FANTASY XIV here.

    We thank you for your continued support despite these troubles.
    (0)

  3. #3
    Player
    Tano's Avatar
    Join Date
    Oct 2011
    Posts
    272
    Character
    Kidel Aleron
    World
    Ragnarok
    Main Class
    Marauder Lv 50
    Quote Originally Posted by SE_Chris View Post
    Lusavari,

    We’d like to apologize for the problems you are experiencing. Based on your description of the problem there may be something related to your connection causing this issue. Many MMORPG’s problems which are specific to characters, in certain zones are caused by some communication issue between your client and the game server. This could be either some specific program on your computer blocking inbound communication from the game server, such as an anti-virus or firewall or something related to your connectivity hardware i.e. router, switches or hybrid modems. Anti-virus programs and firewalls are there to protect your system against attacks and they will scan/monitor incoming data packets possibly filtering or removing them completely. Many routers and hybrid modems will also block inbound communication and as a result these things can interfere with your online game-play.

    We would suggest trying to temporarily disable these programs and testing the problem again and also if you are connecting to a wireless network; try hardwiring your connection directly to the modem, if at all possible, to troubleshoot the problem.

    However, if you feel have exhausted all of our live and online support recommendations, and if you feel that you are experiencing a bug with the game, then the matter should be brought to the attention of the Development Team by submitting a bug report via the support center: Please submit bug report on FINAL FANTASY XIV here.

    We thank you for your continued support despite these troubles.
    How can it be his connection if he's able to log using a different character?
    (2)