6.3メインストーリーが正常に進行できない

[kinu5410hu]

発生日時：2023/1/10 20:40
発生頻度：必ず発生する
ワールド名：shinryu
キャラクター名@ホームワールド名：heure strega@shinryu
クラス／レベル：吟遊詩人/レベル90
パーティメンバーの有無：有無両方で発生
ゲーム内時間：いつでも発生
エリア名／フィールド座標：ラザハン ( 11.3 , 12.0 )
手順：
1.クエスト「今再び、ヴォイドへ」の目的、ゼロと話すを実行すると画面が暗転した後読み込みが表示され、そのままブラックアウトしたまま進行しなくなるか、ゲームが落ちてしまう

[kinu5410hu]

使用環境が抜けていたので追記


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\chint\OneDrive\ドキュメント
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 0 Region 1
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64 ビット (6.2, ビルド 9200) (22000.co_release.210604-1628)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i5-12400 (12 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1402A
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 16125.422MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18685.422MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.788GB SYSTEM_FREEDISC_SPACE 565.116GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 1862.338GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12143.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8062.711 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5ebba24696ee1d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5ebba24696ee1d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5ebba24696ee1d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5ebba24696ee1d8\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2021 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND MSI G241 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {42649CBE-2E43-4B5A-8D91-B35668CB9332}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 9/13/2021 09:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21AA00D0-021D-11ED-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21AA4EF0-021D-11ED-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21A9D9C0-021D-11ED-8002444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21A9D9C0-021D-11ED-8001444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21AA7600-021D-11ED-8005444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21AA7600-021D-11ED-8006444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21AA7600-021D-11ED-8007444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
6.3メインストーリーが正常に進行できない - Reply to Topic - Google Chrome
設定
設定
NVIDIA GeForce Overlay
Windows 入力エクスペリエンス
#参考 | 14chanやるぞうくん - Discord
ホーム / Twitter - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Bandai Namco Launcher
Battle.net
Google Chrome
GamingOSD(x64)
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Norton Security
Overwatch
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Windows Desktop Runtime - 3.1.32 (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
CLIP STUDIO PAINT 1.12.3
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
FINAL FANTASY XIV ONLINE
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
CLIP STUDIO 1.12.0
Epic Games Launcher
Epic Online Services
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Genshin Impact
Library Of Ruina
Yu-Gi-Oh! Master Duel
FINAL FANTASY X/X-2 HD Remaster
CrossCode
Celeste
Lobotomy Corporation
Golf It!
Unity Hub 3.2.0
ワコム タブレット
GamingOSD(x64)
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Driver
Dynamic Application Loader Host Interface Service
Logicool G HUB
Microsoft Windows Desktop Runtime - 3.1.32 (x64)
Microsoft Update Health Tools
Microsoft .NET Core Host - 3.1.32 (x64)
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft .NET Core Runtime - 3.1.32 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
Microsoft .NET Core Host FX Resolver - 3.1.32 (x64)
NVIDIA グラフィックス ドライバー 472.12
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX システム ソフトウェア 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) LMS
Epic Games Launcher Prerequisites (x64)
Intel(R) Management Engine Components
崩壊3rd


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 000042D8
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00003444
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\108.0.1462.76\msedgewebview2.exe 00002864
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003F10
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000242C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002810
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009C8
C:\Program Files\Google\Chrome\Application\chrome.exe 00003DD8
C:\Program Files\LGHUB\lghub.exe 00003524
C:\Program Files\LGHUB\lghub_agent.exe 000033F4
C:\Program Files\LGHUB\logi_crashpad_handler.exe 0000435C
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 000033E4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001784
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001114
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000026D8
C:\Program Files\Tablet\Wacom\Wacom_UpdateUtil.exe 00002230
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22102.229.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002D48
C:\Program Files\WindowsApps\MicrosoftTeams_22336.907.1742.9730_x64__8wekyb3d8bbwe\msteams.exe 00003DB8
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_422.33900.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002058
C:\Users\chint\AppData\Local\Discord\app-1.0.9008\Discord.exe 00003D94
C:\Users\chint\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000032D0
C:\Windows\Explorer.EXE 0000174C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000287C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_31a20374e0a7b123\RtkAudUService64.exe 000032A4
C:\Windows\System32\RuntimeBroker.exe 00000D48
C:\Windows\System32\SearchProtocolHost.exe 00002298
C:\Windows\System32\SecurityHealthSystray.exe 00003248
C:\Windows\System32\SystemSettingsBroker.exe 00001FA0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004A44
C:\Windows\System32\smartscreen.exe 000018C8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000039F0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020C0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000020A4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001A7C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002C78
C:\Windows\system32\ApplicationFrameHost.exe 00002834
C:\Windows\system32\DllHost.exe 000024C8
C:\Windows\system32\MoNotificationUx.exe 00004AB8
C:\Windows\system32\backgroundTaskHost.exe 000021FC
C:\Windows\system32\conhost.exe 0000272C
C:\Windows\system32\sihost.exe 000014B4
C:\Windows\system32\svchost.exe 00000F28
C:\Windows\system32\taskhostw.exe 00000E80
C:\Windows\system32\wbem\unsecapp.exe 00004364

[kinu5410hu]

ランチャーの破損データ修復からすべてのパッチデータを再インストールしたところ、正常に動作するようになりました
お騒がせしました」