What can you do about harassment when in-game tickets and reports do nothing?
I know someone who has been dealing with someone who has been trying to smear their name for nearly a year. They have been making alts with the same name on different servers and coming to their home server to try and slander them in /shout with cruel and perverse words.
They have followed them around in-game, worked around the block list, deleting and recreating alts, and have caused so much grief for this person. The harassment has extended out of game; following them on twitter, steam, accessing IRL information. While I know nothing can be done about the latter, nothing has been done about everything in game. Numerous people have reported this person, but they are still around, still harassing friends of mine.
They do not want to post here out of fear of this person seeing this.
Is there some other way to report this kind of harassment to SquareEnix and actually get results?