Suggestion: Make it easier to report toxic players

[Justin_Millar]

So a little context, I played until the conclusion of Stormblood then took a break and very recently just came - before I took that break the community overall was pretty great and friendly, however since I’ve returned I’ve noticed a massive downgrade of the community, in the past I came across maybe 1 toxic player other every month but now it’s pretty much 2-3 daily and with how the report function is now it takes a lot of time to report players that are being toxic, this should be like how you report rmt and have it be a right click on the text and report

Here’s afew brief snippets of what I’m running into a lot with duty finder:
Healers who straight up stop healing when I (as a dps at the time) got caught in an aoe, they’ll Rez but no heal so I die a lot then complain that I die too much and should quit again

Then when I decided to play as dark knight, afew party members demanded that I pull wall to wall and stop tanking like thancred, dps proceeded to pull lots of mobs then complain that I didn’t rush over to grab aggro

Then the very next run while again I was playing dark knight a healer used rescue when I was trying to proc blackest night, then proceeded to say I was a “dark tard” after I explained what I was trying to do

Then today, I got into a duty finder group for the endsinger trial, I explained I was a returning player and hadn’t done this trial before, healer said I should’ve looked up a guide and not waste other peoples time, 2nd tank refused to use his enmity gain skill and said that I’d be tanking it, I didn’t know LB3 was needed for the end part and we all wiped, healer then says and this is why you watch a guide beforehand idiot, now go again and maybe try to take less damage as well

So yup, big downgrade in the community - I could go on but I think people get the picture, rescue should hopefully get removed too, it’s good on paper but I’ve only ever seen it used as a griefing thing, not for it’s intended purpose, I’ve seen far too many white mages use rescue to drag people to their death but I think it would be super helpful to make the reporting process a lot easier

[ThaCa]

Current system is fine as is. If reports are click and done, it is very easy to flood the system without any description of the incident.

As it is, it requires some effort but also makes it vastly easier for the GMs to go through them as they can just check the chat logs with the timestamp that you have reported and if needed, look into the history of the reported player to see if this is reoccuring thing.

It also reduces some trolling and rage reporting to have to go through the system.

[GTK0HLK]

If you had face such opposition, and the party didn't do anything to defend.
then they're likely together.
in the end we shouldn't let the few tarnish our view of the majority.
[as much as the previous leader in mmos like to pull their false equivalency of other mmos communities.., ours is largely better when it comes to understanding.]

Reminder that I'd you do run into these very Unwanted players.

That when filing reports, you can copy and paste their comments, and I'm sure linking screenshots could help.[CtrlV/C and all that jazz, hopefully someone on console knows how to do CopyPaste could explain it for that platform]

seeing as you mentioned the time consuming time it takes to report players<I've reported many who did enough unhealthy interactions that kind tolerance wouldn't permit to go unfiled>

all we can do is give detailed information, and report.
the more exact it is the better/faster it processes[or at least that's how it felt to me. the few I added quotes from said players seemed to proccess much faster, than ones with vague happenings]

Best of luck, in the end hope you enjoy that what is best, and you don't run into many of that garbage.

[DamianFatale]

I'm of the opinion that the report system in the way it is makes more sense, because you have to actually spend time to create a quality report. It makes reports taken more seriously, and as a result they look more believable.

RMT is one thing, but if we had quick buttons for reporting actual players, it would open up more bad faith reports. Other games that have this often don't have as good of moderation, and offensive, or questionable things often don't get any justice. Id rather not have FFXIV go in that direction.

If they want to make it "easier" they could possibly design the way that submissions are done, and make the form a little bit easier to submit, but I still think you should have to make the effort of filling it out. Perhaps they could also offer examples of what good and bad report submissions look like. I think that would be a little better.

The one serious problem with reportees, is that Mordian Gaol is the worst jail system I have ever seen in any video game. There is no queue, no indication, or any idea that someone is coming. You either no life, or you do not get any help. When I was dealing with that, I had to sit for seven hours and constantly monitor my computer. That is not how it should be in ANY video game. Also remember that just because you are in jail does NOT mean that you are in actual trouble, and that people in the jail shouldn't be assumed they are automatically guilty. I've been teleported there a few times, and sometimes just because the GM felt an issue was dire enough to talk about. I was not trouble.

This side of the system needs a serious overhaul with a way to communicate that doesn't involve being held hostage via your computer, or gaming console, and nothing justifies that harsh treatment. Every person should have a clear indication of an approximate time that someone is coming, how long it will take, and at least some indication to what the nature of the report is so that they can mentally prepare for it. Even if you were say banned forever, you should still be treated more courteously while waiting to talk to a GM. The system is bare bones.

[NekoMataMata]

This could be really nice.

Reporting people is a lot of effort, especially when you often consider that you'll get a reply asking for the same info you just gave before they finally look into things. You're also probably not going to feel like filling out a report when you have those extremely bad experiences that you should definitely report.
It probably will get misused and flooded, but it could also help out a lot.

[RobynDaBank]

As someone with a tinfoil hat worn down from repeated wearing, I like to think they keep the Report convoluted to deter people from reporting in the first place, so that only the "truly" hurt will bother with it enough to report. Keeps their ticket numbers down I bet.

[DixieBellOCE]

I don't even report bots anymore.

You have to go to a specific part of the website to actually report them, only to wait 12+ months for the 4man Special Task Force to actually do something about it.

Customer support in this game is highly irregular and an absolutely dreadful system to actually use compared to other modern MMO games.

They need to invest into the STF and actually take control of the bot/rmt/spammers plague that is slowly destroying the game for western players (JP servers don't have spammers, or even bots in eureka!)

[Zebraoracle]

Then when I decided to play as dark knight, afew party members demanded that I pull wall to wall and stop tanking like thancred, dps proceeded to pull lots of mobs then complain that I didn’t rush over to grab aggro

Then the very next run while again I was playing dark knight a healer used rescue when I was trying to proc blackest night, then proceeded to say I was a “dark tard” after I explained what I was trying to do


So yup, big downgrade in the community - I could go on but I think people get the picture, rescue should hopefully get removed too, it’s good on paper but I’ve only ever seen it used as a griefing thing, not for it’s intended purpose, I’ve seen far too many white mages use rescue to drag people to their death but I think it would be super helpful to make the reporting process a lot easier

Not disagreeing that the community can be pretty toxic, but a couple of things to note here:

People generally expect tanks to pull W2W in dungeons. It's faster, more efficient, and as long as your whole group is decently geared and using their very simple AoE rotations correctly, isn't hard at all (tank aggro management has been nerfed so far into the dirt it's seeing fossil fuels, one or two AoEs and you have complete aggro on everything you hit). It's also not toxic for other players to pull mobs for you, tanks are not pullers, they're aggro holders. As long as they bring the mobs to you, it's a net gain for you because their HP is free mitigation for you and it's even better if they pop arm's length for you and inflict everything with slow. While there's no set rule saying you HAVE to, I would definitely try to adjust to pulling W2W, it'll make things so much easier for you moving forward on top of increasing your skill as a player.

Rescue absolutely should not be removed. Accidental kills when trying to save someone isn't griefing. If anything, they should work on snapshotting not completely screwing up how rescue works, considering by the time it actually goes off it's usually too late. Sure, there are people that do grief with it, but those people are also reportable.

[Zebraoracle]

snip

Gosh, this. So much this. That system is freaking awful. "If you log off or are afk, you will not be able to defend yourself in what miniscule way you're allowed to do so when the GM comes calling" is such a garbage system it's unreal.

Though I guess I shouldn't expect much, based on this game's punishment system (and yes, I know it's based on the Japanese justice system, but that doesn't automatically make it okay or good).

[Bobby66]

As someone with a tinfoil hat worn down from repeated wearing, I like to think they keep the Report convoluted to deter people from reporting in the first place, so that only the "truly" hurt will bother with it enough to report. Keeps their ticket numbers down I bet.

I am also of this mindset, like if it truly was a major issue the person would take the time to file the report. If they cannot be bothered to do as much then it must not have been that bad. I swear that is also their mindset.