Regular Crashing to Desktop during Raids/Trials

[Aternus]

Ongoing issue with the game crashing to desktop (providing no error code) during Trials/Raids after an indertermined amount of time. Trials/Raids load my character in correctly, and in some instances allow me to engage for several minutes of battle with a boss before completely crashing to desktop. Have ensured drivers are up to date, and have reinstalled the game fresh twice. Raoming in Cities and the Open World is unaffected, this problem applies specifically to instanced content. Unsure how to proceed.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 7700X 8-Core Processor (16 CPUs), ~4.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 31907.234MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37283.234MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.376GB SYSTEM_FREEDISC_SPACE 1674.379GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 7452.004GB SYSTEM_FREEDISC_SPACE 741.534GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6900 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73BF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16337.215 MB
SYSTEM_GRAPHICS_SHARED_VRAM 15953.617 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12029.10015
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2022 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY8
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x164E)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 485.832 MB
SYSTEM_GRAPHICS_SHARED_VRAM 15953.617 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12029.10015
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2022 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 1 - 2770 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F461F73B-7752-49A7-9F12-53FD386D2D12}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.24
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2022 00:00:00
SYSTEM_SOUND 4 - 2770 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F9952391-2207-42F9-80AA-107CB90D565B}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.24
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2022 00:00:00
SYSTEM_SOUND Headphones (AT2020USB+)
SYSTEM_SOUND_DEVICE_ID {9E4F13A6-1109-47ED-B3AE-161338727999}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/3/2022 00:00:00
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {F32B29AE-E1A4-462C-BE45-B254D401C1D5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/3/2022 00:00:00
SYSTEM_SOUND Speakers (USB AUDIO )
SYSTEM_SOUND_DEVICE_ID {B7A1B417-33F3-4686-B5D1-62CD8F2AAC76}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/3/2022 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACA6670-70C0-11ED-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACB29C0-70C0-11ED-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACB29C0-70C0-11ED-8004444553540000}
SYSTEM_INPUT_NAME USB AUDIO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EE8B63C0-734A-11ED-8001444553540000}
SYSTEM_INPUT_NAME AT2020USB+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACB29C0-70C0-11ED-8005444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACB50D0-70C0-11ED-8006444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EE8BD8F0-734A-11ED-8002444553540000}
SYSTEM_INPUT_NAME AT2020USB+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACA6670-70C0-11ED-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACB77E0-70C0-11ED-8007444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {7ACC1420-70C0-11ED-8008444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACC6240-70C0-11ED-8009444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ACCB060-70C0-11ED-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD6C280-70C0-11ED-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Technical Support - Google Chrome
FINAL FANTASY XIV Online
Properties - FINAL FANTASY XIV Online
Task Manager
#count-to-1725lab | Blubhub - Discord
Settings
Settings
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
DZSALauncher version 0.0.5.3
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Norton 360
Steam
Ubisoft Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSI Center SDK
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
AMD PPM Provisioning File Driver
ENE_External_Device_HAL
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
ENE_EHD_M2_HAL
WD P40 Game Drive
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
Realtek Ethernet Controller Driver
AMD PSP Driver
WD_BLACK AN1500
WD_BLACK D50
AMD SBxxx SMBus Driver
Promontory_GPIO Driver
ENE_MousePad_HAL
AMD_Chipset_Drivers
Verbatim_SureFireGaming_Product
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Call of Duty®: Modern Warfare® II | Warzone™ 2.0
DayZ
FINAL FANTASY XIV Online
WD_BLACK AN1500
AMD DVR64
Branding64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ENE_External_Device_HAL
Verbatim_SureFireGaming_Product
ENE_EHD_M2_HAL
AMD User Experience Program Installer
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ENE_MousePad_HAL
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
AMD Settings
AMD WVR64
WD_BLACK D50
AMD Ryzen Master SDK
Paradox Launcher v2
WD P40 Game Drive


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\MSI\MSI Center\MSI.TerminalServer.exe 00002020
C:\Program Files (x86)\MSI\MSI Center\Mystic Light\LEDKeeper2.exe 0000194C
C:\Program Files (x86)\MSI\MSI Center\Voice Control\VoiceControlEngine.exe 000019CC
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000035FC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002CAC
C:\Program Files (x86)\Steam\steam.exe 000009F8
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00002A08
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002760
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00004348
C:\Program Files\AMD\CNext\CNext\amdow.exe 00000578
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000038D0
C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe 0000434C
C:\Program Files\Google\Chrome\Application\chrome.exe 000034D8
C:\Program Files\Norton Security\Engine\22.22.11.12\NortonSecurity.exe 000019A0
C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.MSICenter_1.0.67.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 00003F18
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30120.12006.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000E20
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22102.229.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00001D24
C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.84.1166.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe 00003B80
C:\Users\dalee\AppData\Local\Discord\app-1.0.9008\Discord.exe 00003C80
C:\Users\dalee\AppData\Local\Microsoft\OneDrive\22.238.1114.0002\FileCoAuth.exe 00002AAC
C:\Users\dalee\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000324C
C:\Windows\Explorer.EXE 000011BC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004174
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_5d66730f577c60c7\RtkAudUService64.exe 00003040
C:\Windows\System32\RuntimeBroker.exe 0000230C
C:\Windows\System32\SecurityHealthSystray.exe 000033A8
C:\Windows\System32\SystemSettingsBroker.exe 000023C4
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000083C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000037B4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002F44
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020B4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000027D0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000019E4
C:\Windows\system32\ApplicationFrameHost.exe 0000050C
C:\Windows\system32\DllHost.exe 00002D2C
C:\Windows\system32\SearchFilterHost.exe 000021EC
C:\Windows\system32\cmd.exe 00003D6C
C:\Windows\system32\conhost.exe 00003D1C
C:\Windows\system32\ctfmon.exe 00001B74
C:\Windows\system32\sihost.exe 000019F0
C:\Windows\system32\svchost.exe 0000242C
C:\Windows\system32\taskhostw.exe 000032A4
C:\Windows\system32\taskmgr.exe 00004924
E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000052F4
E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000057EC

[Mieleoneis]

Greetings Aternus,

I'm sorry to hear that you have been experiencing crashes while playing FFXIV. Are you running any additional programs while playing the game? I would recommend performing a clean boot by opening your Task Manager, navigating to the 'Start Up' tab, and disabling all applications listed there. Once done, restart the PC and attempt to run the game again. This will minimize the chances of another program potentially conflicting with the FFXIV client. Here are some other troubleshooting steps that you can try, as they may help with the crashes:

- Ensure that any anti-virus programs on your PC have the appropriate exceptions made for FINAL FANTASY XIV.
- Disable and overlays, mods, injectors, or customer configurations made using driver-level programs (Nvidia Control Panel, Radeon Crimson, etc.)
- It appears that the game is currently installed on your E: drive. If possible, I would recommend performing a clean reinstall on your primary storage drive, as having the game installed elsewhere can cause issues.

I hope this helps! Thanks for visiting the FINAL FANTASY XIV Technical Support Forums.