Greetings adventurer,

I'm glad to hear that you were able to resolve this issue. Should you have any further concerns regarding account or payment issues in the future, I would recommend contacting the SQUARE ENIX Support Center (https://support.na.square-enix.com/). The SQUARE ENIX Customer Support team is best suited for handling issues such as these and will be able to take a deeper look into the account. However, as you have found a fix for this error, I will go ahead and move this thread to the 'Closed Concerns' subforums.

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