Register/Update Payment Method gives Error 601 code

[Voths]

Just tried again at 12 EST. Two different browsers and two different credit cards. No combination works.

VPN is off, no addons are active.

[jhollaz]

I was also able to resub this morning at 9AM EST for those who need to retry I'd give it a shot!

Glad it's working for some of you now. I'll try my cards again to get back on normal sub.

[Voths]

I received an automated email just now suggesting I pay with Crysta or Game cards. I was able to add Crysta via Amazon using the same card which SE is rejecting and I have been using elsewhere without a problem. They also suggested waiting 48 hours between attempts which I will be doing starting now. Also, here are some other references of people with the exact same issue that started somewhere late in December.

https://www.reddit.com/r/ffxiv/comme...mation_and_it/

https://www.reddit.com/r/ffxiv/comme...t_resubscribe/

https://www.reddit.com/r/ffxiv/comme...n_sub_renewal/

[jhollaz]

Yeah, I also received that same "Copy/paste - user error" response as well

[jhollaz]

Just tried to renew again and now getting a different error code. Now I'm getting:

"ERROR (-24202)
---"

No other information is provided. I googled the error and it says:
"The (-24202) error is a technical error that occurs because temporary files, extensions or add-ons that browsers use interferes with the actions taken by the web site. Please change web browsers or delete cookies on your default browser."

I attempted it twice on safari and I checked and I have 0 extensions installed. So, it's not the 601 error, but still unable to add my card back. And I haven't tried since the last time I posted, so it couldn't be the "wait 2 full days before trying" issue.

[Voths]

I hope it gets fixed for you soon, jhollaz. There was an update last week for the Mogstation saying they fixed the various 401 and 601 errors but when I tried it after the suggested 48 hours it still didn't work. There's also another Mogstation downtime to fix some things either today or tomorrow. I just tried a minute ago using Edge in private browsing and it finally took my card information.

[jhollaz]

Thanks Voths, me too! I'm gonna wait another day or two just in case and then try again. I'm glad it finally worked for you!

[Rueby]

Same issue happened with me around that time. I'm sad this happened to us, I wonder why? If the issue is happening to more than one person around the same time then it's their delightful totally not outdated system.

I contacted my bank and they said I had sufficient funds etc...

[jhollaz]

I tried again and it didn't work (received the browser extension error code). I tried multiple browsers. Heck...when I look at Safari extensions, it literally states "No extensions" in the dialog box.

I also submitted another support ticket, and after a day received a response saying that I didn't provide enough information and they closed my ticket. I gave them the error code, so I'm not sure why that wasn't enough info. Frustrating to have the ticket auto closed.