I tried again and it didn't work (received the browser extension error code). I tried multiple browsers. Heck...when I look at Safari extensions, it literally states "No extensions" in the dialog box.

I also submitted another support ticket, and after a day received a response saying that I didn't provide enough information and they closed my ticket. I gave them the error code, so I'm not sure why that wasn't enough info. Frustrating to have the ticket auto closed.