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  1. #1
    Player
    unseenNyx's Avatar
    Join Date
    Jan 2023
    Posts
    1
    Character
    Final Fanta
    World
    Goblin
    Main Class
    Sage Lv 87

    Crash to desktop(no error) in specific zones

    Generally happens in stormblood and onwards content. Since there's no error I can't use event viewer to try and find the issue. I've reinstalled the game multiple times and messed with graphics settings however everytime i think the issue is fixed it happens again.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\joyfu\Documents
    FINAL FANTASY XIV Online D:\Steam\steamapps\common\FINAL FANTASY XIV Online
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS P1.50
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16312.535MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19845.234MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.339GB SYSTEM_FREEDISC_SPACE 362.387GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 121.918GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060 SUPER
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060 SUPER
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8019.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8156.268 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2824
    SYSTEM_GRAPHICS_DRIVER_DATE 1/14/2023 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headphones (Arctis 7 Game)
    SYSTEM_SOUND_DEVICE_ID {C5AE8420-B069-49E3-B3F7-A23D92BBBF4F}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/2/2022 16:00:00
    SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
    SYSTEM_SOUND_DEVICE_ID {0D68E588-B524-40AD-AE08-89EFFB8C641E}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/2/2022 16:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {07A1FDB3-015F-4315-8FA8-544E4266DD50}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8730.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/12/2019 16:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5313B760-2D2E-11ED-8002444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5314C8D0-2D2E-11ED-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5314EFE0-2D2E-11ED-8004444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {531516F0-2D2E-11ED-8005444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Essential
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {531516F0-2D2E-11ED-8006444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Essential
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {53153E00-2D2E-11ED-8007444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {53153E00-2D2E-11ED-8008444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Essential
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {531739D0-2D2E-11ED-8009444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {531739D0-2D2E-11ED-800A444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Essential
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30139
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30139
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30139
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30139
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    CrystalDiskInfo 8.17.14
    Mozilla Firefox (x64 en-US)
    Mozilla Maintenance Service
    RuneScape
    Paragon: The Overprime
    Paragon: The Overprime Final Test
    Dead by Daylight
    Ultimate Chicken Horse
    FINAL FANTASY XIV Online
    Wallpaper Engine
    Warhammer: Vermintide 2
    Risk of Rain 2
    Overcooked! 2
    Grounded
    SteelSeries GG 30.0.0
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Windows PC Health Check
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30139
    Microsoft Update Health Tools
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30139
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Graphics Driver 528.24
    NVIDIA GeForce Experience 3.26.0.160
    NVIDIA Optimus Update 39.4.0.0
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Update 39.4.0.0
    NVIDIA FrameView SDK 1.3.8107.31782123
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA HD Audio Driver 1.3.39.16
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.26.0.160
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.50.831.832
    NVIDIA Virtual Audio 4.45.0.0
    Update for Windows 10 for x64-based Systems (KB5001716)
    OpenVPN 2.5.7-I602 amd64
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Epic Games Launcher Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Jagex Launcher\JagexLauncher.exe 000021C0
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003584
    C:\Program Files\Mozilla Firefox\firefox.exe 00002C54
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002200
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000B60
    C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 0000211C
    C:\Program Files\SteelSeries\GG\apps\prismSyncV2\SteelSeriesPrismSync.exe 00001C2C
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30120.12007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000032E0
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe\Video.UI.exe 000019B0
    C:\Users\joyfu\AppData\Local\Discord\app-1.0.9010\Discord.exe 000044DC
    C:\WINDOWS\System32\rundll32.exe 00001270
    C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002820
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001CA4
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002310
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000027D4
    C:\WINDOWS\system32\DllHost.exe 00000B28
    C:\WINDOWS\system32\conhost.exe 00002DC8
    C:\WINDOWS\system32\sihost.exe 00000D14
    C:\WINDOWS\system32\svchost.exe 00003B38
    C:\WINDOWS\system32\taskhostw.exe 00003688
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003C2C
    C:\Windows\System32\CompPkgSrv.exe 0000384C
    C:\Windows\System32\RtkAudUService64.exe 000022F4
    C:\Windows\System32\RuntimeBroker.exe 000014C4
    C:\Windows\System32\SecurityHealthSystray.exe 00000F30
    C:\Windows\System32\oobe\UserOOBEBroker.exe 000019D4
    C:\Windows\System32\smartscreen.exe 00004484
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001D70
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000187C
    C:\Windows\explorer.exe 00001D68
    D:\Steam\GameOverlayUI.exe 0000335C
    D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004600
    D:\Steam\steam.exe 00002F50
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001A88
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000788
    (0)

  2. #2
    Moderator Mieleoneis's Avatar
    Join Date
    Jul 2022
    Posts
    156
    Greetings unseenNyx,

    I'm sorry to hear about these crashes that you've been experiencing. Are you noticing any patterns in when these crashes occur? Do they occur only in instances, areas of higher population, or at random? After having a look at the provided system report, I noticed that the game is currently installed on your D: drive. Usually, we would recommend installing the game on your primary C: drive, as having it elsewhere can cause certain issues. Additionally, it might also help to make sure that any anti-virus programs and/or your Firewall are temporarily disabled before launching the game (you can re-enable them after if the issue persists) and disable any overlays, mods, or injectors from the game or system as well (such as Nvidia Freestyle/Control Panel settings). Lastly, to minimize the chance of any other programs conflicting with the game, I would also recommend performing a clean boot by opening your Task manager and selecting the 'Start Up' tab. From there, disable all applications listed, and restart the PC.

    I hope this helps! Thanks visiting the FINAL FANTASY XIV Technical Support Forums!
    (1)

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