Register/Update Payment Method gives Error 601 code

[jhollaz]

This morning I received an email from Square Enix saying that there was a payment error and that my sub had been cancelled. Made no sense because my cards are good/in use and not expired. I hadn't changed anything in that regard recently.

I wasn't sure what the problem was but thought, I guess I just need to re-renter my payment method again. I tried to login, and my password was no longer working. I hadn't made any changes to the password either. Tried a few times and then just decided to reset/get a new password. Finally did that and signed in.

Then I tried to enter my payment method and renew my FFXIV sub. Entered everything correctly, and then I got an Error 601 code:
"An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 601)"

I have already contacted support about this issue. But is anyone else having this experience today or know what is going on?

[Voths]

I just got a new credit card and wanted to update my payment method since I also got an email about an upcoming bill this morning. When I went to do that I am getting the same error 601 as you.

I've tried two different credit cards, different browsers, turning off the VPN and any adblocking addons, but nothing seems to work.

I contacted support but haven't gotten a confirmation email back yet.

[skeeba]

Having the same problem, sub was supposed to auto-renew overnight but it didn't go through (no reason that it shouldn't have on my side). When I tried to put my card back on file I got hit with the 601 error. So far I've seen a handful of others affected just today so I think it is a square enix side issue. I put in a ticket, will see, but hopefully they've already got people on it and it gets resolved.

[jhollaz]

I'm glad to know that I'm not the only one. It always auto-renews so I was really surprised when they dropped my sub.

I still have no idea why my password wasn't working this morning. The last time I updated it was when Square Enix suggested we all do so (maybe 2 months ago?) when there was a data leak or whatever. And it's always worked until today. Has anyone else had a password issue today?

[jhollaz]

Really frustrated. I tried buying crysta to pay for a sub. I was able to buy $30 of crysta, but now when I try to renew the subscription, it doesn't do anything. I click pay with crysta, and "next" and then the page refreshes and nothing happens. So frustrating to have free time to play and can't.

*Update!
I was finally able to pay for a sub (using crysta, but I'm assuming ccard would work as well now). I think the whole issue has to do with web browser. I use Opera, but when I tried it on Safari it worked with no problems. So, maybe it will work for anyone else having the issues.

[Voths]

Glad you got it fixed. Unfortunately it's still not working for me. I tried a third browser and it's still giving me the same error:

An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 601)

It's clearly something on their end.

[Macleod]

Same issue, never unsubbed, card information is not expired. Why won't you let me play your game SE?

[jhollaz]

Yeah, I still don't understand why our subs were dropped either. The browser may/may not be a workaround to get back to the game, but you're right it's something on their end.

[Macleod]

I was finally able to successfully update my sub on the mogstation a bit ago if anyone else wants to retry. /shrug

[Polgara]

I was also able to resub this morning at 9AM EST for those who need to retry I'd give it a shot!