Try joining one of them and see how it is when, out of 150+ people, only <10 are online at primetime.
It's time for us to realize that we've been living in an echo chamber. It's not normal for the game director to tell us to play a different game. It's not normal for an MMO to struggle in social activities. It's not normal for FFXIV players to genuinely loathe having to play their own game. Most of us have very, very low standards. The player base just doesn't seem to enjoy FFXIV like they do other games. And while one can certainly opt to play old content, or make do with what we have, players just simply aren't in the mood for that. That's why they take breaks for months at a time. It's time for Square Enix to fix that by providing more incentives for group content instead of making everything single-player like the shareholders tell them.
Or you can play other games, your choice. I'm sticking with FFXIV.