A fatal DirectX error has occurred.(11000002)

[Icrangirl]

Got me a new pc back at the start of September for the sole purpose to play FFXIV and any other games that catch my interest but primarily FFXIV. My old PC never had problems, but for the word go, this new pc has no been stable in the SLIGHTEST where it will just at seemingly random directx crash.



The thing that kills me is how random it is and how vague the error message is that it doesn't help me diagnose what is wrong at all. There are some days I can raid for 2 hours with no problem, but after one minute into a leveling roulette it'll crash. There are times I can stand in Limsa for a couple of hours before it crashes, and other times it'll happen in like 5 seconds of logging on. I could be standing in an empty room in housing, in my fully decked house, alone or with friends. Its like having a ticking time bomb that it could crash a LITTERALLY any second and its anxiety inducing especially being a performer for in-game venues. I'm not kidding when I say this issue has drove me to tears after nearly ruining a performance of mine.

I have been scouring websites and forum posts for ANY kind of fix and literally nothing has worked for me so far:

- Launching the game in windowed, borderless window, fullscreen.
- Updated graphics drivers, used DDU to clear out all drivers before hand
- Used DirectX9
- Adjusted my GPU fanspeed to keep it cooler (the only reason MSIAfterburner is on here, i don't overclock)
- Tested multiple characters
- Updated Windows
- Turned off all programs other than FFXIV
- Capped/Uncapped the FPS
- Turned the graphics way down
- Turned off audio enhancements
- Disabled unused audio
- Disabled fullscreen optimizations
- Disabled all overlays
- Checked my ram to see if it was faulty
- Run a clear boot of my PC
- Disabled fast boot
- Deleted my local game files
- Reinstalling the game twice
- Factory reset the PC

I tried having the people I bought the pc from (who pick the parts and assemble it themselves btw) try to look into it. They ran the benchmark fine for 6 hours with no problem, but the game itself just causes it to crash as soon as I took it home.

The current test as I write this is setting FFXIV's sound to be my headphones rather than default and seeing if that helps any, but I'm just so tired and frustrated after wrestling with this for months.
Any help at this point would be appreciated.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\icran\Documents
FINAL FANTASY XIV Online	C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU	AMD Ryzen 5 5600 6-Core Processor               (12 CPUs), ~3.5GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 12  SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS	A.B0
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	32694.094MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	34742.094MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 930.808GB    SYSTEM_FREEDISC_SPACE 721.389GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	12129.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	16347.047 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_f52c4b8723f8dd33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_f52c4b8723f8dd33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_f52c4b8723f8dd33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_f52c4b8723f8dd33\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	31.00.0015.2756
SYSTEM_GRAPHICS_DRIVER_DATE	12/4/2022 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	12129.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	16347.047 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_f52c4b8723f8dd33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_f52c4b8723f8dd33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_f52c4b8723f8dd33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_f52c4b8723f8dd33\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	31.00.0015.2756
SYSTEM_GRAPHICS_DRIVER_DATE	12/4/2022 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{80DDD715-C9B8-4514-B360-20492CD5FFA1}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.9397.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	8/15/2022 17:00:00
SYSTEM_SOUND	TOSHIBA-TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{418DE318-A9F1-4B1E-8DFD-6D63DEDD4C53}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.3.39.16
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/17/2022 17:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4A9B77A0-4CF3-11ED-8001444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4A9D7370-4CF3-11ED-8004444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 897  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4A9D9A80-4CF3-11ED-8005444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Task Manager
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.5 Beta 2
Kaspersky Total Security
Kaspersky VPN
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft .NET Runtime - 5.0.10 (x86)
CLIP STUDIO PAINT 1.13.0
Microsoft .NET Host FX Resolver - 5.0.10 (x86)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30139
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
The Sims™ 4
The Sims™ 4 Snowy Escape
CLIP STUDIO 1.13.0
Kaspersky Total Security
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Windows Desktop Runtime - 5.0.10 (x86)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
EA app
Microsoft Windows Desktop Runtime - 5.0.10 (x86)
Microsoft .NET Host - 5.0.10 (x86)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Kaspersky VPN
Audacity 3.2.1
Mozilla Firefox (x64 en-CA)
Mozilla Maintenance Service
Potion Craft: Alchemist Simulator
Cult of the Lamb
The Witcher: Enhanced Edition
FINAL FANTASY XIV Online
Among Us
WhoCrashed 7.01
WinRAR 6.11 (64-bit)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Bonjour
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30139
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30139
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 527.56
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.39.16
NVIDIA Install Application
EA app
Elgato 4K Capture Utility


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	00003284
C:\Program Files (x86)\Steam\steam.exe	00002FF0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	00000D14
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00002D94
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22102.229.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe	00002324
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_422.33900.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe	00001E3C
C:\Users\icran\AppData\Local\Discord\app-1.0.9008\Discord.exe	0000268C
C:\Users\icran\AppData\Local\Programs\Opera GX\93.0.4585.78\opera_crashreporter.exe	0000276C
C:\Users\icran\AppData\Local\Programs\Opera GX\opera.exe	0000324C
C:\WINDOWS\Explorer.EXE	00001B00
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe	00001E1C
C:\WINDOWS\system32\ApplicationFrameHost.exe	00002EC4
C:\WINDOWS\system32\DllHost.exe	00002180
C:\WINDOWS\system32\sihost.exe	00001964
C:\WINDOWS\system32\svchost.exe	00001938
C:\WINDOWS\system32\taskhostw.exe	00000EDC
C:\Windows\System32\RuntimeBroker.exe	00001F70
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00001E34

[Yarxideyn]

Greetings Adventurer!

We would be happy to assist with your concern. We would ask of you to please try the following suggestions:
- Try switching to DirectX 11 by selecting the ‘Config’ button on the launcher. (Do you receive same error on DX9 and DX11?)
- Update and reinstall the drivers for your graphics card and sound drivers. (It seems the sound drivers may need to be updated as well.)
- Perform a clean boot once more by opening the task manager and select the 'Start up' Tab. Disable everything.
- Make sure that the Windows OS is fully updated.
- Try to install game on different drive. (Make sure game and Steam are installed on same drive)
- Verify installation files.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[Icrangirl]

Greetings Adventurer!

We would be happy to assist with your concern. We would ask of you to please try the following suggestions:
- Try switching to DirectX 11 by selecting the ‘Config’ button on the launcher. (Do you receive same error on DX9 and DX11?)
- Update and reinstall the drivers for your graphics card and sound drivers. (It seems the sound drivers may need to be updated as well.)
- Perform a clean boot once more by opening the task manager and select the 'Start up' Tab. Disable everything.
- Make sure that the Windows OS is fully updated.
- Try to install game on different drive. (Make sure game and Steam are installed on same drive)
- Verify installation files.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

- I've been on DX11 for most of this sense I switched back to DX11 after it didn't work on DX9. The crashing persists on either DirectX 11 or 9.
- As I stated I have updated and reinstalled my drivers for my graphics card. I checked my sound drivers: Nvidia's is the latest version, and according to windows my realtek Audio is as well.
- Windows is fully updated. I just checked.
- I only have the one drive.
- Tried that as well before, that didn't help.

[Icrangirl]

Any other advice would be appreciated. Thanks.

[Croix_W]

I've had the same issues in the past, and was stable for several months (with very rare DX11 crashes) and the game has just become unstable and unplayable for this problem again.

Things I've tried in the past, in addition to the Dev recommended issues:
-Ensure overclocking is disabled (laptop came with it at factory, I don't use it)
-Clothes any other RAM hogging programs like Chrome
-Ensure G-Sync is disabled
-Basically close any other applications
-Update GPU drivers
-Clear user files
-Restore game from launcher
-Reinstall game
-Reinstall Windows

This problem is not new and has not been fixed for 10 years.

In around 2012 I started having this on my previous computer and my subscription was about to expire so I left the game then. I came back in Jan 2022 and I just started getting caught up on endgame content this week; I'm probably not going to get my goals for this week before going back to work met due to this bug. If my subscription had not renewed last week, I might have left the game over it again.

DXDiag shows no issues and I do not have crashes in any other DX applications.

I'm following this post as I would also appreciate seeing it resolved ASAP.

[CarolineBeart]

Hello, any solution for this curse ?