Hi!

My game keeps crashing on a specific place that seems to be linked to the MSQ.

What happened
I was doing the MSQ quest lvl 62 "Once More, to the Ruby Sea". I was at the part where I needed to speak with Soroban on Pear 2 in Kugane. I spoke with him then the screen turned black and the game crash with the generic error "Final Funatsy XIV stopped unexpectedly. 17".

I was then unable to log with my character but everything was alright with another one.
I was finally able to get my main back using the world transfert option from the character selection screen and then going back to my world.

Symptoms
Now everytime I go to Kugane, at the end of Pear #2 near the blue line marking the end of the zone, the game crash with the same error and I need to use the world transfert trick to get my character back.

What I tried

I tried the following :

* Uninstall the game, shutdown completely the computer, then after the boot installe the game again
* Removing the folder where the game files are stored, uninstall the game, reboot, install again
* Deactivated DirectX11

Nothing worked

What I think happened
When I check the quest with the objective I'm at the step "Speak with Soroban". I thought it meant speak with him on the Pier. But since Soroban is no longer there I used the map to locate him. The game tells me to go to the Ruby Sea.

So I think the game crashed during a cutscene or something like that and I ended up in a state I'm not suppose to be in. My character should be next to Soroban in the Ruby Sea in some sort of duty but due to the crash I'm not there. So when I approach the Pier #2 for whatever reason it crash.

Can someone help?