Greetings adventurer,

Thank you for bringing this issue to our attention. I am very sorry to hear that you're experiencing this issue regarding a subscription. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As it does appear that you have a ticket with the Support Center, I would advise to follow up directly through there for further assistance. Thank you for visiting the Final Fantasy XIV Technical Support Forums!

This thread will be moved to "Separate Support Required"