Black Screen on game launch

[Flojana]

I launch the game from steam, input my login infos, hit the play button and I'm welcomed by a black screen. This has been going on for days and nothing I try changes anything.

I tried :

- Updating Windows
- Running the game in compatibility to mode for Windows 7
- The Force Stop Steam method
- Updating all the Drivers
- Reinstalling the game, twice.
- Reinstalling Steam (leading to a third reinstall of the game for those keeping scores)
- Verifying files integrity
- Run the game as admin
- Contact customer support which only lead to them pointing me to another mail address that hasn't answered in 2 days
- Reconfiguring Internet Explorer

Any help ?

[Flojana]

Status report : Managed to get in game by using the "Set the game to use DX9 and then use the Steam Overlay" while it loads ... Now, I can get ingame but the game stutters like hell in towns ... Progress ?

Edit: Not progress, no matter where I go, 5 minutes in the game gives me "An unexpected error has occurred" and crashes.

[Alargo]

Launch game, enter your password, dont click play button. Ctrl+alt+del - kill steam process. Click play. It help me

[Flojana]

Tried that one, didn't work (that's what I was referring to with the "Force stop steam method"). For anyone wondering or sharing that problem, https://discord.gg/ffxiv , their tech-support channel has a thread on this exact issue and their fix solved the issue, no drama, no weird manipulation, no digging through files.

[Saruma]

I have the same problem, and since the second to last Steam update I now have to completely shut down Steam in order to be able to start the game. Before, it was enough to close the Sever Client.exe the second time I logged in before I pressed login. I hope this gets fixed at some point. Because that's getting really annoying. After all, the playing time is no longer properly recorded, etc.