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  1. #1
    Moderator Eenkalzet's Avatar
    Join Date
    Jul 2022
    Posts
    298
    Greetings llaletin,

    I'm sorry to hear that you've been experiencing issues with the launcher. I would like to apologize for the inconvenience. It seems that the game launcher is having trouble loading up properly. I would recommend uninstalling Internet Explorer 11 and replacing it with Microsoft Edge and keeping Edge fully updated then try to proceed with the following settings once more:

    1. Open the Control Panel, and go to ‘Network and Internet’. Once there select ‘Internet Options’
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC after. Once restarted, try running the game as an administrator.

    Then try to run the launcher once more after all the settings have been set. I do hope this helps and thanks for posting in the FINAL FANTASY XIV Technical Support Forums.
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  2. #2
    Player
    llaletin's Avatar
    Join Date
    Dec 2022
    Posts
    2
    Character
    Lashonna Dragotha
    World
    Ragnarok
    Main Class
    Arcanist Lv 85
    Thank-you for your reply - unfortunately the suggested fix didn't work, but I was able to force Windows 10 onto my aged machine and that may have resolved it all for now; the Launcher has worked fine and I will renew my subscription after Christmas to check that I can log in okay.
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