Average wait time: Less than 5m.

[Iscah]

OK!

So why does the game tell me it'll take me less than 5 minutes to find a group to do an activity, yet it takes more than 8 hours to find that group?

You may not have seen my longer edited post above.

Basically it is broken, but predictably broken in some circumstances, while working correctly in others.

I am not justifying this, only observing it.

[Claustrum]

You may not have seen my longer edited post above.

Basically it is broken, but predictably broken in some circumstances, while working correctly in others.

I am not justifying this, only observing it.

But you're defending the current system which gives average wait times which don't reflect the actual wait times of players. It kinda sounds like you're justifying it.

[Iscah]

But you're defending the current system which gives average wait times which don't reflect the actual wait times of players. It kinda sounds like you're justifying it.

Which part of what I've written is defending it, rather than simply explaining how it currently works (or fails to work)?

If they want to fix it, great.

[Claustrum]

Which part of what I've written is defending it, rather than simply explaining how it currently works (or fails to work)?

How is that not a defense? That's an appeal to nature, which is a defense. Did you not mean to defend it? I will give you a chance to revoke your defense if you want.

[Canadane]

How is that not a defense? That's an appeal to nature, which is a defense. Did you not mean to defend it? I will give you a chance to revoke your defense if you want.

An explanation of how something works isn't a defense for, nor an argument against it. It's just facts as is.

[Claustrum]

An explanation of how something works isn't a defense for, nor an argument against it. It's just facts as is.

During the server problems at the launch of Endwalker, let's pretend I made a post complaining about how hard it is to log in, and how it should not be that hard to log in. If someone replied with "Well, SE doesn't have the hardware to make it easier to log in.", then they are explaining why it is hard to log in. They are also implicitly telling me that it doesn't need fixing because that's just the way things are.

If I'm saying "system X is broken", and you're saying "system X works like this", then you're working in defense of system X. If, however, you say "yeah, system X is broken. This is how it works right now, and I wish it'd change." then you're advocating for change of system X.

I hate how broken our brains are politically. We keep getting people who tell us that they're "just stating facts" when they have an obvious reason behind why they say what they say.

[Canadane]

During the server problems at the launch of Endwalker, let's pretend I made a post complaining about how hard it is to log in, and how it should not be that hard to log in. If someone replied with "Well, SE doesn't have the hardware to make it easier to log in.", then they are explaining why it is hard to log in. They are also implicitly telling me that it doesn't need fixing because that's just the way things are.

If I'm saying "system X is broken", and you're saying "system X works like this", then you're working in defense of system X. If, however, you say "yeah, system X is broken. This is how it works right now, and I wish it'd change." then you're advocating for change of system X.

I hate how broken our brains are politically. We keep getting people who tell us that they're "just stating facts" when they have an obvious reason behind why they say what they say.

No I think you're simply taking in more than is presented.
Even in your hypothetical situation, SE announced they were looking to purchase more equipment and at the time they literally couldn't even at above market rates. Someone saying that it's a hardware issue isn't the same as saying it's okay for it to be like this.
People do not have to state "I agree with your complaints" somewhere in their response, and thinking that because they didn't they must imply the opposite is some mental gymnastics at work.
You should take some time to reflect on how you receive feedback.

[Silhart]

During the server problems at the launch of Endwalker, let's pretend I made a post complaining about how hard it is to log in, and how it should not be that hard to log in. If someone replied with "Well, SE doesn't have the hardware to make it easier to log in.", then they are explaining why it is hard to log in. They are also implicitly telling me that it doesn't need fixing because that's just the way things are.

If I'm saying "system X is broken", and you're saying "system X works like this", then you're working in defense of system X. If, however, you say "yeah, system X is broken. This is how it works right now, and I wish it'd change." then you're advocating for change of system X.

I hate how broken our brains are politically. We keep getting people who tell us that they're "just stating facts" when they have an obvious reason behind why they say what they say.

I got reminded of this tweet. I don't think anyone's brains are broken, but it sounds like you have a bad case of terminally online syndrome lol. Obviously people shouldn't take everything at face value, but it's also not healthy to read into everything people say as if they have a hidden agenda and twist their words into something they never meant

[MistakeNot]

If I'm saying "system X is broken", and you're saying "system X works like this", then you're working in defense of system X.

Nope, that is completely wrong.
Explaining how something works is not defending it. Nor is it advocating for change. It is just an explantion of how things work - nothing else.