Greetings fellow Eorzean,

For any account or billing-related inquiries, I would recommend reaching out to the SQUARE ENIX Support Center, as they will be able to provide you with further information regarding your inquiry. Additionally, if you have any questions regarding the account specifically, they will be able to provide further assistance as they may have more information regarding this. To reach the SQUARE ENIX Support Center, you can create a ticket with them by visiting the following site: https://support.na.square-enix.com

However, as this is not a technical concern, I'll be going ahead and moving this thread to the 'Separate Support Required' subforums in the meantime. Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!