Failure to Launch: Unable to complete version check.

[Eri_Ikezawa]

ISP: Virgin Media
Country: UK
Date/Time: 16. Nov 2022
Frequency: Constant

As of the 16th of November, I've been unable to successfully launch FF14, with the exception of a brief window of a day or so when I was able to get the game working again by launching via ffxivboot64.exe, with other means of starting the process always yielding the same error and immediate closure: Unable to complete version check. [30605][10009][19900][12030]

I've done some looking around for possible solutions and have tried quite a few without success. These measures include:

Rebooting my computer
Rebooting my router (both via router menu and hard reboot aka unplugging it)
Resetting my router
Editing the file FFXIV_BOOT.cfg to change BootVersionCheckMode from 1 to 0
Connecting with a VPN
Reinstalling the game (numerous times)
Starting it with ffxivboot64.exe - this worked briefly after a reinstallation, but the error started occurring again within a day or so, including when trying to launch this way
Various combinations of the above

I have a trace route, which I will paste below:

Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 11 ms 10 ms 10.53.35.1
3 11 ms 16 ms 9 ms pres-core-2a-ae54-0.network.virginmedia.net [62.252.155.29]
4 * * * Request timed out.
5 * * * Request timed out.
6 36 ms 23 ms 25 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
7 * * * Request timed out.
8 26 ms 23 ms 23 ms be2350.ccr42.lon13.atlas.cogentco.com [130.117.51.137]
9 113 ms 111 ms 113 ms be2490.ccr42.jfk02.atlas.cogentco.com [154.54.42.85]
10 273 ms 321 ms 265 ms be2890.ccr22.cle04.atlas.cogentco.com [154.54.82.245]
11 265 ms 265 ms 266 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129]
12 265 ms 264 ms 263 ms be2832.ccr22.mci01.atlas.cogentco.com [154.54.44.169]
13 265 ms 264 ms 265 ms be3036.ccr22.den01.atlas.cogentco.com [154.54.31.89]
14 264 ms 268 ms 265 ms be3038.ccr32.slc01.atlas.cogentco.com [154.54.42.97]
15 265 ms 264 ms 264 ms be3110.ccr22.sfo01.atlas.cogentco.com [154.54.44.141]
16 269 ms 264 ms 265 ms be3670.ccr41.sjc03.atlas.cogentco.com [154.54.43.14]
17 266 ms 265 ms 266 ms be3696.ccr71.tyo01.atlas.cogentco.com [154.54.86.138]
18 265 ms 265 ms 265 ms be3074.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.2.178]
19 263 ms 266 ms 266 ms square-enix.demarc.cogentco.com [154.18.1.146]
20 262 ms 262 ms 263 ms 61.195.56.165
21 264 ms 262 ms 261 ms 219.117.144.78
22 268 ms 268 ms 265 ms 219.117.144.49
23 266 ms 266 ms 264 ms 219.117.146.137
24 267 ms 268 ms 265 ms 219.117.147.90
25 267 ms 267 ms 264 ms 124.150.158.110

Trace complete.

ETA: I forgot to mention that I also tried pausing protection on my firewell/antivirus, and making certain that the game was explicitly greenlit in the relevant permissions on my antivirus software. This has had no discernable effect.

[Eri_Ikezawa]

Addendum:

Both to bump this thread (since I posted it on a weekend) and to update on more measures attempted.

I have tried forwarding the recommended ports (despite UPnP being enabled) I read about when consulting the FF14 troubleshooter, to no effect.

I have made the registry edits suggested in the following thread (https://forum.square-enix.com/ffxiv/...easy-fix-51044) , also to no effect.


Edit: I seemed to get it working again a little while ago by reinstalling on my second drive instead. Unfortunately, that solution seems to also have been short lived. I was able to log in and play a couple times, only for the error to then come back exactly the same as before.

Last Edit for now, hopefully: It stopped working on D:/ and was already not working on the default installation path, but I presently have it patching again on just C:/, rather than Program Files. I anticipate it failing again in the near future, but for now it appears to be working. Extremely strange.

[Yarxideyn]

Greetings Adventurer!

We are happy to hear that you were able to resolve this issue.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.