Error message when trying to load game

[BigCountry9123]

I'm sorry if this has already been asked but I just downloaded this game from Amazon a few nights ago. I have only been able to play for one night and now whenever I double click on the icon on my desktop to play the game I get a an error message with "ffxivboot.exe" at the top of it. It says that ffxivboot.exe has encountered a problem and needs to close. Sorry for the inconvenience. Then I have the option to send Microsoft an error report or decline to. No matter which one I do it closes FF14. This has been ongoing for 3-4 days now. I have deleted the game and installed again but still the same problem happens.

Is there anything I can do? I have run virus programs and Spyware programs just to see if that was the problem but alas it is still happening. So can anyone please help me. Am I the only one this is happening to? If this has happened to anyone else what did you do? I am hoping to actually play this game. Any help is appreciated thank you in advance.

[Skirata]

Greetings BigCountry9123,

Thank you for posting your concern over receiving the error message when you attempt to start up the game. Though this would be more of a Technical Issue. So in order to get this issue resolved for you as quickly as possible we will go ahead and move this thread over to the Technical Support section of the forum. Also for the issue you may want to provide the following information so they can best resolve this for you.

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Thanks again and take care.