my game keeps crashing

[Vnaryn_brakyll]

this might be because my laptop is fairly old, but i don't really have any other way to play. everytime i try to play the game, i'll get in for maybe a minute or two and then get this message:

An unexpected error has occured. exiting final fantasy XIV.
ffxiv.exe+11bd83c
ffxiv.exe+55fbb
ffxiv.exe+54c32
ffxiv.exe+53484
ffxiv.exe+1133194
ffxiv.exe+1132696
ffxiv.exe+1133af1
ffxiv.exe+1136007

please help?

[Vnaryn_brakyll]

my friend suggested i provide this:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\2s3d9\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS V1.19
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16226.301MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18658.301MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.353GB SYSTEM_FREEDISC_SPACE 34.125GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.975GB SYSTEM_FREEDISC_SPACE 1579.363GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8113.150 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.5018
SYSTEM_GRAPHICS_DRIVER_DATE 3/26/2018 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14174 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_2fc0d3600c3c3d39\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_2fc0d3600c3c3d39\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_2fc0d3600c3c3d39\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_2fc0d3600c3c3d39\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8873
SYSTEM_GRAPHICS_DRIVER_DATE 12/17/2017 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B8F80DEE-F7D2-48D6-9B66-BA255F1E2F21}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8555
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2018 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ACCF9D20-8168-11E9-8007444553540000}
SYSTEM_INPUT_NAME Predator Gaming Mouse PMW 710
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1B61880-8164-11E9-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ACD123C0-8168-11E9-8008444553540000}
SYSTEM_INPUT_NAME Predator Gaming Mouse PMW 710
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1B702E0-8164-11E9-8006444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

#video-games | USD Anime Club Discord
FFXIVLauncher
Windows Input Experience
update graphics driver windows 10 - Search and 1 more page - Personal - Microsoft​ Edge
Device Manager
my game keeps crashing - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

SSOption
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Plex
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Acer Jumpstart
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Yu-Gi-Oh! The Dawn of a New Era version 5.39.0.5482
Qualcomm Atheros 11ac Wireless LAN Installer
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30139
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Acer Configuration Manager
Launcher Prerequisites (x64)
Intel(R) Chipset Device Software
Realtek Card Reader
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft GameInput
Respondus LockDown Browser 2
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Bandizip
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Microsoft 365 Apps for enterprise - en-us
Microsoft OneDrive
The Elder Scrolls IV: Oblivion
Final Fantasy IV (3D Remake)
FINAL FANTASY IV: THE AFTER YEARS
The Sims™ 3
The Elder Scrolls V: Skyrim Special Edition
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Canon MG5200 series MP Drivers
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
DriverSetupUtility
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft VC++ redistributables repacked.
Dolby Audio X2 Windows APP
Intel(R) Management Engine Driver
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Qualcomm Atheros Bluetooth Installer (64)
Intel(R) Rapid Storage Technology
Microsoft Update Health Tools
Care Center Service
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30139
Dolby Audio X2 Windows API SDK
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30139
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Quick Access Service
Adobe Acrobat (64-bit)
Windows PC Health Check
NVIDIA Ansel
NVIDIA Control Panel 388.73
NVIDIA GeForce Experience 3.11.0.73
NVIDIA Optimus Update 31.0.1.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.11.0.73
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
paint.net
User Experience Improvement Program Service
Epic Games Launcher Prerequisites (x64)
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002010
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\107.0.1418.35\msedgewebview2.exe 000037F4
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000504
C:\Program Files\Acer\Quick Access Service\QAAgent.exe 00003668
C:\Program Files\Acer\Quick Access Service\ePowerButton_NB.exe 00002F14
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00000ED8
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 00002EA0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00003AA4
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00002814
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002DF8
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000033E0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22092.211.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000043E8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe\Video.UI.exe 000037CC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20070.765.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000028D0
C:\Users\2s3d9\AppData\Local\Discord\app-1.0.9007\Discord.exe 000014A8
C:\Users\2s3d9\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 000022EC
C:\Users\2s3d9\AppData\Roaming\Entertainment\Entertainment.exe 000037C4
C:\Users\2s3d9\AppData\Roaming\opensubtitles-uploader\opensubtitles-uploader.exe 00003598
C:\WINDOWS\Explorer.EXE 000025AC
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igfxEM.exe 00002658
C:\WINDOWS\System32\svchost.exe 00002D6C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\MiniSearchHost.exe 00001DAC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 0000284C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003160
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003EC8
C:\WINDOWS\system32\DllHost.exe 00001590
C:\WINDOWS\system32\backgroundTaskHost.exe 000016E0
C:\WINDOWS\system32\sihost.exe 00000738
C:\WINDOWS\system32\svchost.exe 00000754
C:\WINDOWS\system32\taskhostw.exe 00001CC4
C:\Windows\System32\RuntimeBroker.exe 00000708
C:\Windows\System32\SecurityHealthSystray.exe 00003330
C:\Windows\System32\smartscreen.exe 0000424C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001EB4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002864
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000030E4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003808

[Eenkalzet]

Greetings Adventurer,

I'm very sorry to hear that you've been experiencing crashes while trying to play Final Fantasy XIV: Online. Aside from the "An unexpected error has occurred ffxiv.exe+11bd83c" error message, are there any error messages that appear when the game crashes? I would like to recommend giving these troubleshooting steps a try as they may help with the crashing that you've been experiencing:

- Update/reinstall your graphics card drivers (preferably a clean install as based on the information provided the Nvidia GTX 1060 drivers were last updated 12/17/2017)
- Update your Windows OS. Make sure to install any optional updates that you might have available.
- Disable any programs/overlays running in the background
- Disable all other device drivers, leaving the mouse & keyboard as the only devices active.
- Make sure that any anti-virus programs on your PC are either temporarily disabled or has the appropriate exceptions made for Final Fantasy XIV
- Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

I do hope this helps and thank you for posting in the FINAL FANTASY XIV Technical Support Forums.