account got hacked

[DAshResh]

So my account got hacked and I am unable to log in.... I'm only logged in here because my account was hacked via a link that looked incredibly like the forums and I was inputting my log in details both on that fake link and on the real forums......
They've set up one time password (something I tried to do but couldn't get to work) so I'm completely locked out...

Please send help...

Edit to add: I've submitted tickets through the Support Center but while I wait I'll just be here inputting login attempts to my account in the hopes it keeps locking the account down so the hackers can't access it either.

[Intramundane]

You will need to contact Support directly.

https://support.na.square-enix.com/

https://support.eu.square-enix.com/

Use the one that matches your account region, you might have to do Phone support if you can't login there, but if you can, try the Chat support first.
You could try resetting your password using your email but with a token attached I think you can't do that.

[DAshResh]

Yeah I've got several tickets open. Can't log in anywhere because I don't have the one time password, and can't remove the one time password because the Emergency Removal Password isn't included in the activation email....... and I can't log in to access it.... /sigh

[DAshResh]

well i heard back from the majority of my tickets, all saying i have to contact EU Supoort (because thats where my account is registered) so i guess im here waiting for the next 9 hours until they start working again... /sigh

it seems like an oversight that the NA Support cant help me in any way at all

[Yarxideyn]

Greetings Adventurer!

We are happy to hear that you were directed to the appropriate Support team to handle this concern and your inquiry will now be looked into.

This thread will be moved to "Separate Support Required".

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