Controller Issues

[Erwith]

I've been having an issue for a while now, and it seems to be a fairly common issue, but every fix I've tried to look up for this issue hasn't seemed to work.

I have an issue where my controller will just randomly stop working as I'm playing for a good 30-60 seconds (or more), then randomly work again, then stop working again, etc. And sometimes, like today and yesterday, it won't work at all when I boot up the game.

I play with an Xbox controller plugged into a USB port.

-I know it's not the USB port because I have a wireless mouse, and the item to connect the mouse is connected to the USB port I'm not using with my controller, and the mouse works fine when I have the game booted up, and when I switch USB ports, the mouse still works while the controller doesn't.

-I also know it's not the controller because I booted up Final Fantasy V earlier when I couldn't play FFXIV and I could play FFV just fine.

I'm at a loss as to what to do. When my controller quits, I've switched over to play with the keyboard and mouse, but it's so cumbersome to play like that I just end up stopping as soon as I can get to a stopping point. Any suggestions would be welcomed.

[Mieleoneis]

Greetings Erwith,

I'm sorry to hear that you are having trouble using a controller for FINAL FANTASY XIV. If you believe that this is not a USB port issue, nor the controller itself, it may be a compatibility issue. Does the specific controller that you are using have any driver updates available for it? Additionally, if you are playing FINAL FANTASY XIV through Steam, you can try reconfiguring some of the Steam controller settings by going to Steam>Settings>Controller>General Controller Settings.

We hope to be of assistance with this! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums.