My friend got hacked on Friday, taking out all of the gil that he had. (At least 200mil) So on his behalf, I thought I could at least notify the support team to take some sort of action. I was messaging while the whole thing was taking place, only for my hope to diminish for how "fast" the response team was.

I tried to contact support but they just kept passing it off with automatic messages which is very frustrating. Then told me to have them log into the compromised account and put a support ticket in. And I told them that how can they log in if they're hacked out and changed passwords?? Then just passed off another automatic message saying to just call them on Monday. So he has to deal with this over a week, and having to pay for those days as well? All thanks to not having responsive responses from support.

For a game that has over 1 million subscribers, how do you not have employees to deal with this crisis on hand. Many people get hacked but you're blaming the players when things like this could have been handled by the team. Especially not having people on weekends when that's the most people play. This doesn't make any sense to me.

Now this is the only place with feedback on it, if I posted in the wrong forum place, I'm sorry. This is my first time posting here. And it was solely just for feedback. Now to wait for another automatic response that's in your manual that doesn't help at all.

Once again, this is just feedback. Thanks.