Hello Everyone, Need help on technical issue regarding character missing (gone)

yesterday i travelled to Mana Server from tonberry, and log out there (masamune)
and today i login & my character just gone from menu select screen?

i just checked lodestone and my character id from tonberry still exist.. but i still cant
see it in login (in-game) menu screen

Any recommendation regarding this issue? i already contact support but still no response..
Thanks