When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 10/22/2022
Frequency: always (started 10/18/22; new patch didn't help)
World name: Faerie
Character name: Gentian Blue
Retainer name:
NPC name: O-App-Pesi
Monster name:
Class/Level: Bard 59/60
Party or solo: solo
In-game time: afternoon
Area and coordinates: Urth's Font, Gridania; can't tell coordinates, drops me too quickly
Housing:
Steps:
1. Completed Urth's Font Quest. Whenever I go to Urth's Font (green check mark over O-App-Pesi) and get near there (over water or land), will drop with Fatal Error in Direct IX 11000002. At first dropped when started cut scene; now will drop within a few seconds of getting near O-App-Pesi. Sometimes I have time enough to get away; other times drops immediately.
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: when log in, says connection is excellent
- Modem maker/model number:

■ PC Specs new laptop, Windows; I've submitted bug report to GM and in report bug part of support page with full system info; am now submitting in the forum to see if this can also help fix the bug. Thanks very much.

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: